Valued C.
Customer service was over the top
She help me pick some fragrance, I like the discount they always have.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
She help me pick some fragrance, I like the discount they always have.
Joseph D.
This store just knows their stuff. They are up to date on what is garbage that tiktok is just spewing everywhere and can Emily durect you to what suits you best. Amid and Joe are unmatched in customer hospitality. My only criticism is I think the store should elevate the shelving and make it feel more high end and even go so far as to off water and a place to sit and relax. The relaxing area primarily for a loved on waiting while we smell 50 different bottles or if only one person is working and someone is waiting.
Paul S.
I am beyond disgusted with this company and their customer service. I highly discourage anyone to do business with this fraudulent company. They sent me a fragrance that was empty. And told me they won’t do anything about it and to go through my bank to dispute the charges. That is the most unprofessional and unbelievable thing I have ever heard a company Tell their client when they are at fault.
Response from Fragrance OutletDec 4, 2025
Thank you for leaving a review! Please be informed that our team has thoroughly investigated this issue and has communicated a solution to you. We apologize for any inconvenience caused. Thank you, Fragrance Outlet Team
William B.
Fragrance Outlet has a great selection of perfumes good prices, and my order arrived fast and well-packaged.
customer
Friendly competent staff - nice prices
lucas T.
It arrived incomplete
Response from Fragrance OutletDec 4, 2025
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
She was new and the other G.
I always get Shi but they gave me so many other samples and I chose it’s a unisex perfume and it smells so good Thank you guys for choosing a different scent!!
Antonio D W.
The sales person was amazing. She definitely has my business for life