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10/10 alwayz
10/10 alwayz

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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10/10 alwayz
Valued C.
The woman who helped was nice. However, upon entering, I was not greeted. Everyone had a stank face or attitude. No one offered to help me until I asked if I could smell an item.
Response from Fragrance OutletOct 8, 2026
Thank you for your feedback. We’re glad a team member was able to assist you, but we’re sorry your initial experience was unwelcoming. We’ll address this with our staff to improve our customer service. Fragrance Outlet Customer Service Team
Valued C.
Good parfum
Tony G.
Associate was pretty pushy about their house fragrances then seemingly got upset when i didnt buy multiple fragrances. Not sure ill be back if i can expect to be pressured into buying fragrances ive never even heard of.
Response from Fragrance OutletOct 8, 2026
Thank you for sharing your feedback with us. We regret that our staff was overly insistent during your visit and made you feel uncomfortable about your purchase choices. We are taking immediate steps to retrain our team on customer care. Fragrance Outlet Customer Service Team
Valued C.
The refund policy is not there like other stores which is big minus. Also merchandise credits we cannot use online. I never expected any stores to give this type of service.
Response from Fragrance OutletOct 8, 2026
Thank you for your feedback. We understand your concerns. Please note that our locations offer an exchange-only policy, and merchandise credits may have online restrictions. If you’d like to use your gift card online, please contact us at 888-919-6613, Monday–Friday, 9 AM–5 PM EST, and we’ll be happy to assist. Fragrance Outlet Customer Service Team
Valued C.
great service - I was frequently brought new samples which helped me choose what I wanted. Pricing however was quite high.
Luisa B.
Fast and nice people
RAM
Good service