Tammy M.
The worker was very helpful love the…
The worker was very helpful love the experience.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Tammy M.
The worker was very helpful love the experience.
Trustee
Always treated horribly every interaction I have had with one employee there at the Rehobeth Beach, Delaware location. I believe her name is Alicia or a similar sounding name. Zero customer service and gets annoyed fast. Plays passive aggressiveness off as nothing when it is called out and gaslights when you catch it. We know the type.Look at some google reviews and you’ll see that I am not the only one. She’s like this for years. I dont know how she keeps the job. Hmm. Regardless I wont go to an fragrance outlet again.
Response from Fragrance OutletOct 8, 2026
Thank you for sharing your feedback. We take concerns about customer service and staff conduct seriously. We’re reviewing this matter with our management team to address the concerns raised and ensure our customers are always treated with professionalism and respect. We appreciate you bringing this to our attention. Fragrance Outlet Customer service Team
Valued C.
great customer service my sales lady was great thank you
Kyia
Product availability
Valued C.
From the minute we walked into the store, we were acknowledged and helped immediately. The sales associate was helpful and knowledgeable of the fragrances. My husband and I had a great time shopping for our fragrances. We will definitely be back.
Albert
Great customer service.
Skippy
Great selection
Kieran S.
I stumbled across this shop while searching for a signature scent and honestly it changed my day. The prices were shockingly good compared to the big stores nearby. I placed my order early in the morning and by afternoon the package was already at my door. They sent just one option and that was perfect because I did not need to guess between a dozen choice
Response from Fragrance OutletOct 8, 2026
Thanks for your feedback. Fragrance Outlet Customer Service Team