Valued C.
Patience with staff
Patience with staff. Knowyof product

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Patience with staff. Knowyof product
Valued C.
The worker was really kind and helpful and most importantly put an effort in.
Mia F.
The customer service was great! I was given lots of fragrances to try and with the help of a staff member, I was able to narrow it down to 2 fragrances and used the BOGO 50% off deal! I am very satisfied with my purchase! Thank you!
Travis G.
The man that helped me was incredible. Took all the time in the world to help me find scents that I loved. Super great experience
Dennis
Always helpful. Friendly. Great customer service.
Valued C.
Nice customer service and nice fragrances
Valued C.
Horrible service. Went in for Father’s Day to look for a gift and when choosing a product for the BOGO the seller said 50% would be applied and at checkout only applied 30%. When I returned 15 minutes later to dispute, I got attitude and horrible customer service, while I understand that you guys don’t do refunds, due to policy. It would’ve at least been nice to receive an apology and acknowledgement of her mistake. I’m definitely second guessing if I’ll ever come back to that store.
Response from Fragrance OutletJul 1, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. We assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Fragrance Outlet Customer Service Team
Valued C.
Helpful and patient staff