Sergio M.
Although I did not receive one of my…
Although I did not receive one of my samples (empty box), it was promptly refunded. I would've liked to have it and I understand for logistics reasons but making sure it was in there wouldn't have taken much effort. Everything else was in order.
Response from Fragrance LordDec 5, 2024
Hi Sergio, Thank you for sharing your feedback. We're glad we could promptly resolve the issue with your missing sample, but we truly apologize for the oversight in the first place. Your satisfaction is important to us, and we appreciate your understanding. We'll take this as an opportunity to improve our packaging process. We're thrilled that everything else was in order and hope to make your next experience even better. Thank you for your support! Warm regards, The Fragrance Lord Team 🌟