Fragrance Lord Reviews | Read Customer Reviews of fragrancelord.com

Fragrance LordReviews of fragrancelord.com

4.61,228 reviews
Cosmetics & Makeup
1 Jill Ct Building 16, Unit 6,, Hillsborough, New Jersey, New Jersey

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Fragrance Lord

About Fragrance Lord

Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.

Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: fragrancelord.com
Website: fragrancelord.com
Category: Cosmetics & Makeup
Location: Hillsborough, New Jersey, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragrance Lord reviews

Showing 15 reviews with 2 stars · Clear filters

armaniyahoo.com V.
Aug 17, 2026
I’ve had a disappointing…
I’ve had a very disappointing experience with FragranceLord’s customer service. I’ve sent multiple emails and messages regarding my requests, but I rarely receive any meaningful response or follow-up. It feels like the customer service team simply ignores inquiries. On top of that, some of the samples I received had very unpleasant smells and were not what I expected at all. I understand that fragrance preferences are subjective, but the lack of communication and the poor sample experience make it difficult to recommend this company. I hope FragranceLord improves its customer service, actually responds to customer inquiries, and pays more attention to the quality and selection of the samples they send.
Response from Fragrance LordAug 17, 2026
We’re truly sorry to hear about your experience. We understand your frustration and appreciate you sharing this feedback. We’ll work to improve our communication and sample selection. 🙏
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Ben F.
Jun 4, 2026
Concerns item was inauthentic
Concerns item was inauthentic. Images provided do not match product sent and no box was provided. Never received a callback and called two separate times a few days apart. Would not recommend.
Response from Fragrance LordJun 5, 2026
Thank you for sharing your feedback. We're sorry to hear about your concerns regarding the product and your experience with our customer service. We take authenticity very seriously and stand behind all products we sell. We also apologize if your attempts to reach us were not addressed in a timely manner. Please contact our support team directly with your order information so we can review the details, address your concerns regarding the packaging and product images, and work toward a resolution. We appreciate the opportunity to make this right.
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Anastasia S.
Jan 2, 2026
Perfume smells amazing but delivery……
Perfume smells amazing but delivery… way too long
Response from Fragrance LordJan 3, 2026
Hello Anastasia, Thank you for your feedback, and we’re happy to hear that you loved the fragrance. We sincerely apologize for the delivery delay. Due to the New Year and holiday season, our shipping carrier experienced unexpected delays, which affected delivery times. We truly appreciate your patience and understanding. Thank you for taking the time to leave us a review—it means a lot to us. Best regards, FragranceLord.com Customer Support
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CN
Dec 19, 2025
Don’t bother with upgraded shipping…
Don’t bother with upgraded shipping speeds, because they take almost a week to process before shipping out. My 2 day package will arrive 10 days after ordering.
Response from Fragrance LordDec 19, 2025
Hello, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We understand your frustration regarding the processing and shipping timeline. While upgraded shipping refers to the transit time once the order has shipped, processing times may vary due to order volume and product availability. That said, we truly regret that this was not your expected experience. Please contact our customer support team directly so we can review your order details and assist you further. Our team will be happy to look into this matter and provide appropriate support. Thank you for your patience and understanding. Best regards, FragranceLord.com Customer Support
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Isaac
Nov 18, 2025
broken
my package came in fast yet broken, was hopping to get a refund.
Response from Fragrance LordNov 18, 2025
Hello! We sincerely apologize for the frustration of receiving your package broken, despite the fast delivery. We understand you are hoping for a refund, and we are absolutely here to help you resolve this. While the damage occurred during transit and is unfortunately a carrier issue, we take full responsibility for ensuring you are taken care of. Please reach out directly to our dedicated Support Team. They are fully equipped to handle damage claims, process the necessary steps for a resolution (which may include a refund or replacement), and guide you through the process, including requesting images of the damage. Best regards,
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Thomas M.
Oct 6, 2025
First off took too long to deliver
First off took too long to deliver, when I received it the bottle was leaking parfume, felt like I'm not getting the full amount, I feel like I got ripped off!!!
Response from Fragrance LordOct 6, 2025
Hello Thomas, Thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and the issue with the leaking bottle. This is certainly not the standard we aim to provide. To resolve this, we have processed a 15% refund for you. The refund is currently pending and should reflect in your account soon. If you have any further concerns or need assistance, please feel free to reach out. Thank you for your patience and understanding. Best regards,
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Kag
Jun 27, 2025
the bottle i purchased was fake unfortunately
the bottle i purchased was fake
Response from Fragrance LordJun 27, 2025
Hi Dear, we're sorry to hear about your concern. Please rest assured that every product we sell is 100% authentic—we source directly from the brands or authorized boutiques. Fragrance Lord proudly stands behind every item we ship. For further assistance, our customer support team will be reaching out to help resolve this promptly.
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J. W.
Apr 3, 2025
The pricing and legitimacy were great
The pricing and legitimacy were great. Shipping was good, but the bottle came defective. I asked for an exchange, they said okay. I sent back the bottle the very next day, when it arrived back to them, they only did a refund instead of an exchange. The price of the item is now different and to purchase it i would have to pay more.
Response from Fragrance LordApr 4, 2025
First, we sincerely apologize for the mix-up with your exchange. That’s not the smooth experience we aim to provide at Fragrance Lord. Please know we stand behind every product we ship, and we appreciate you reaching out to resolve the issue. Our Customer Support team will follow up to take a closer look at your case and assist with the price discrepancy. We truly value your patience and the chance to make things right.
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