Fragrance LordReviews of fragrancelord.com

Store had an error on their end and decided it would be a smart thing to invoice the difference as opposed to honoring the mistake. Won’t shop here again.

The order was cancelled without any communication, they promised to refund but I haven’t received anything. I asked via email they responded that clearance was more than the value and I was willing to pay it.

Ordered a 2 mL decant of Montale Intense Pepper. The sample card was labeled Intense Pepper, but the vial itself was labeled Mancera Gold Prestigium. Customer service stated the order was correct but was unable to explain the conflicting labels or provide a replacement sample, so I was ultimately left unable to verify what fragrance I actually received. When the purpose of buying a decant is to evaluate a fragrance before purchasing a full bottle, being told to simply trust a mislabeled sample isn’t especially reassuring.

Doesn’t smell good,

No llego mi pedido

Thoer live chat doesnt work, i waoted for hours and nothing. They lied on their article about Amourage, saying they use real oud when in reality they dont.

I am very disappointed. Half of the little bottle was empty.

I had a deeply disappointing experience with Fragrance Lord involving Order #72500 and would urge potential buyers to proceed cautiously. I received my order on May 22, 2026 and immediately discovered issues with the item, including a loose front plaque and apparent fragrance leakage/residue on the packaging and bubble wrap. I reported the issue the same day, well within the stated return period. Customer service representative Maria responded on May 23 requesting photographs and documentation. I promptly provided everything requested, including photos of the bottle, packaging, leakage concerns, and the loose plaque. I also clearly communicated that I was requesting a return and refund rather than a replacement. From that point forward, the experience deteriorated significantly. Despite confirming receipt of my documentation and acknowledging the issue, Fragrance Lord repeatedly delayed resolution, requested information that had already been provided, and failed to issue a return label or provide clear refund instructions. I followed up multiple times in good faith over the course of more than a week. Eventually, after repeated documented follow-ups and full compliance with their requests, communication simply stopped. No return label. No refund process. No definitive resolution. The most frustrating part was not the initial product issue — defects and shipping problems can happen. It was the handling afterward. A company reveals its standards through customer service and accountability, and in my experience Fragrance Lord failed both. Buyers should be aware that if something goes wrong with an order, obtaining timely and meaningful resolution may become unnecessarily difficult. ———— Follow up to Fragrance Lords response: Fragrance Lord’s response is telling because it does not actually dispute the central facts of my review. I reported the issue promptly, provided the photographs and documentation requested, responded to follow-up inquiries, and repeatedly requested a return and refund. Despite this, no return label was provided, no refund was issued, and the matter remained unresolved after multiple attempts to work directly with customer service. The company states that it could not “verify several details,” yet it does not identify which details are supposedly inaccurate, nor does it address the documented timeline of my communications and requests. I have retained the email correspondence and supporting documentation related to this matter. My review reflects my actual experience: extended delays, repeated requests for information that had already been provided, and no meaningful resolution despite my good-faith efforts to resolve the issue directly with the company. Because the matter remained unresolved, I ultimately filed a payment dispute with my financial institution, submitted a complaint to the Better Business Bureau, and filed a consumer complaint with the New Jersey Attorney General’s Office. Consumers can review both my original review and Fragrance Lord’s response and draw their own conclusions. The company had multiple opportunities to resolve this matter directly but failed to do so.