J. W.
The pricing and legitimacy were great
The pricing and legitimacy were great. Shipping was good, but the bottle came defective. I asked for an exchange, they said okay. I sent back the bottle the very next day, when it arrived back to them, they only did a refund instead of an exchange. The price of the item is now different and to purchase it i would have to pay more.
Response from Fragrance LordApr 4, 2025
First, we sincerely apologize for the mix-up with your exchange. That’s not the smooth experience we aim to provide at Fragrance Lord. Please know we stand behind every product we ship, and we appreciate you reaching out to resolve the issue. Our Customer Support team will follow up to take a closer look at your case and assist with the price discrepancy. We truly value your patience and the chance to make things right.


