Troy J. G.
Amazing customer service
Amazing customer service! I had placed an order that was delayed do to damage to some of the product I ordered and was promptly sent an email apologizing for the delay and was told it would be another week before they could send it. I wasn’t even worried about the delay(things happens) and customer service took it upon themselves to take 20% off the total order price(the savings were already amazing at the price I paid) and send some extra goodies with the order. Keep in mind, this was all without me having to call and complain about the delay, they just did it no questions asked. I will continue to shop with fragrancelord do to that incredible care to customer service.
Response from Fragrance LordSep 9, 2025
Hi Troy, thank you so much for sharing your experience! We’re delighted to hear that our customer service team was able to take good care of you during the delay. We truly appreciate your understanding, your kind words about our service, and your continued trust in Fragrance Lord. It means the world to us, and we look forward to serving you again soon!


