Debracia J.
Satisfied Customer/True to quality
Hi This was my first time ordering from this company, being that I just came across and decided to check the website out. Well it was well worth it…… The only issue was one of my vials wasn’t properly portioned as the other of same size. I did send a email hoping for a replacement so I can try. Other than that packaging was excellent along with I believe a free sample and a percentage off my next purchase. You definitely will have a faithful customer here. Will be ordering again soon. Thanks for the awesome selection of fragrances. Update….. I’m so excited that I got a quick response to the email sent in regards to my purchase. I was promptly notified of the order and taken care of immediately. Kuddos to superb customer service.
Response from Fragrance LordOct 15, 2025
Thank you so much, Debracia! 🌸 We’re thrilled to hear you enjoyed your first experience with us and appreciated the packaging, samples, and fragrance selection. We’re sorry to hear one of your vials wasn’t filled properly — our team will make sure that’s taken care of right away. We truly value your support and can’t wait to have you back for your next order! 💛