Fragrance LordReviews of fragrancelord.com

Fast and accurate shipping. Properly well packed. Will buy from FL again

Slow shipping, inconsistent messaging from customer service, it’s clear that this is not a shop that has their shit together

Everything is great 👍, shipping, value and performance.

I have ordered previously as well and everything is delivered quickly and is very well packaged. I've spoken with mansgement there too and they were personable, friendly and made sure I was satisfied with my experience with them, which I was. Actually, I was highly impressed.

My shipping label was printed over a week ago and has not even reached the post office. I’ve reached out regarding the matter and haven’t heard anything, besides asking me to give them a rating. So here it is, don’t order from this website unless you want to spend a few hundred dollars only for your order to be recklessly forgotten

****2nd Update: Recieved a request from Frangrance Lord on trustpilot after my first update below requesting more information. I submitted the requested information and got an email days later from, Navid Ara, who is supposed to be a manager at the company. He states my previous order was cancelled & refunded (even though their reply below says it was shipped, the lies!) but if I were still interested to reply and he would give me a “special deal” to get the fragrance. So I did, because I really want the fragrance despite it all. My initial reply was sent on February 10th, 2026. Today is 2/17/26 and I have still heard nothing back! A complete joke! Has tried callling customer service and no one answers anymore! Buyers beware!! Don’t waste your time or money!! ———————————————————————— ***Update: This company lies and will try to manipulate its customers! Their response says the order has already been shipped however two days after cancelling my order and requesting a refund they sent me an email saying the item was not in stock and would be refunding my money!! Yet they are still showing then perfume for sale on the website with different shipping dates each week! The item was NEVER shipped and will never be shipped!! Customer service is a joke!! Everyone’s name is “John” and they are rude and unprofessional!! They are scamming people out of their money and if the customer is not willing to do the work to get their money back they are screwed! ———————————————————————— Was super excited to order from this company due to all the positive reviews about fast shipping and great service. Ordered YSL Libre Vanille Couture on the 18th as a pre-order with shipping supposed to go out on 23rd. Label was created on the 19th and here it is the 24th and order still has not been shipped. Customer service has not respond to my inquiries and seem non-existent. This is very frustrating. Will file a dispute with my banking I don’t hear back soon!

Service was fast and efficient!!

This was my first time ordering from this store. Everything went great and the delivery was very quick. Thanks for the pleasant experience.