George W.
Not a great focus /clarity
Not a great focus /clarity. Maybe what I sent, but also pic is more lower in glass than centered,. Attention to detail.
Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.
Fracture (fractureme.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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George W.
Not a great focus /clarity. Maybe what I sent, but also pic is more lower in glass than centered,. Attention to detail.
Nermine R.
I spend HOURS getting everything lined up and set and each time to look at the proofs and if it was done right. Then I received the proofs that you sent. They were WRONG and MISALIGNED and CUT OFF important limbs and information from the plaques I set up. The PROOFS ARE NOT what I received. Your customer service person said that there is nothing you can do!! PLEASE FIX IT and SEND the plaques EXACTLY like the images that YOU SENT as the proof for approval!!
Response from FractureDec 6, 2024
We're so sorry for all the frustration, Nermine! We really aren't able to change the size or shape of our glass prints, and the dimensions of the photos would need to match the aspect ratio of our prints: https://help.fractureme.com/article/103-what-are-the-exact-printing-dimensions-for-your-standard-sizes We're of course still prepared to honor our Happiness Guarantee: if you can't find a way to get your prints to line up to those dimensions, our team will absolutely set you up with a store credit or a refund for your order.
Mandi W.
I got four prints, 2 for myself and 2 as Xmas gifts. The quality of the prints is great! I can't wait to give the recipients their gifts.
customer
This company will do what it takes to make your order right, even if they aren't to blame. Pictures look stunning. I've ordered several as gifts and they are a hit! Shipment is speedy and well packaged. I live in Florida, so I like that I'm not only supporting a made in the USA product, but a made in Florida product!
Nancy G.
I bought my second Fracture picture for a gift for my daughter and when she opened it, it was blurry! She was disappointed as was I. During the ordering process, the first size I selected gave me a notice saying I needed to pic a smaller size, so I did, I didnt get any additional messages or warnings that the size I chose would be blurry. Not sure why or how to correct this. My first Fracture order was perfect.
Response from FractureDec 2, 2024
We're so sorry your print turned out like that, Nancy! We have a 100% Happiness Guarantee on every order, and we're happy to get you out a replacement that looks much better. Please check your email for a message from our team to get that started!
GM
This was my first time ordering from fracture. I was hoping to order the XL print but due to the megapixels of the pictures I took I ordered the L size. Both my prints were well packaged and delivered fast. The only downside is the glare on the prints during the day, it is very hard to see. If I were this company I would advise to spend the ex money ( I think it’s about $22) to purchase the glare free (matte). Or maybe don’t even have that as an upgrade just make all prints glare free (matte). I was thinking to order a glare free free print to see if it’s any better Update- fracture’s customer support is amazing! They are willing to replace my prints so they do not have glare. They suggested to order matte. Because of their amazing customer support I’ll definitely be ordering from them again
Mark M.
The image quality was poor. I can’t use the print. I very disappointed!
Response from FractureNov 27, 2024
We're so sorry your print turned out like that, Mark! We have a 100% Happiness Guarantee on ever order, and we'd love to get you a replacement that looks much better. Can you send our team an email to [email protected] with your order number or email address? We'll be happy to get that started for you.
Charles W.
Looks great. The service was great also.