Florida Power & Light Company (FPL)Reviews of fpl.com

I’ve had a really frustrating experience with FPL’s payment system. I’ve used autopay for years without issues, but after switching banks, one payment failed and now I can’t set up autopay again for a whole year. It honestly feels like a penalty for something minor. Now I’m forced to use third party options to pay which ends up costing more For a company in 2026 this feels very outdated like something from the 90s. Having to rely on checks or cash just doesn’t make sense anymore. They really need to modernize and make things easier for customers

Being charged 30.00 for FPLs non attempt to retrieve payment, they have my bank account on file for 4 years, now ask me to enter again and charging me 30.00 fee for their non attempt. No live person/30 minute wait time, no call back within 30 minutes.

customer service is unhelpful, difficult to reach and unresponsive. Horrible company with a monopoly. Need an alternative!

I was transferred 4 times, but, on the last time (supposedly to a supervisor) I was disconnected. The three people I did speak to could not engage in conversation, they kept repeating the same statement over and over and were angry with me for asking questions. They either did not understand English or they were playing dumb.

I am extremely disappointed with FPL right now. I made my payment today at 11 AM, yet I’m being told I have to wait up to 24 hours for my power to be reconnected. This is unacceptable—especially with four children under 10 years old in my home who are scared and asking why there’s no electricity. This is not just an inconvenience, it’s a serious hardship for my family. When a payment is made, especially in urgent situations like this, service should be restored much faster. Families with young children should not be left waiting in the dark. I really hope FPL improves their response time and shows more consideration for situations like mine.

Ederly people receive a card from medicare to pay for utilities, FPL is a nightmare, make it impossible to pay and denied my card with money ,I call customer services didn't help.

Para mi es la mejor compañía de electricidad, estuve rentando en largo fl y la compañía es Duque, nada que ver con el buen servicio de la FPL, solo hay que salir de miami para darse cuenta de los bueno que es fpl.

Major billing issue always saying im missing a payment even tho I'm enrolled. Always random bills thrown in every month that brings my bill up to 350+ with 2bed 2bath