Florida Power & Light Company (FPL)Reviews of fpl.com

I’ve had nothing but issues with implementing my solar assets with net metering and contacting someone about a permit they forgot about me for multiple months even though I kept reaching out consistently I was getting passed around or I got told that someone else is handling it and they never did until I threatened to go to the commission and if you try to call them, have fun trying to figure out their phone menu when it refuses to give you an agent to speak to.

TAbsolute worst customer service experience of my life. I spent over two hours on the phone trying to sort out a double payment, one manual and one automatic, only for them to suspend my account while I was actively still on the call with them. When I had no choice but to contact my bank to stop one of the duplicate payments they forced through, these scam artists slapped my account onto a cash only restriction as retaliation. They treat customers like dirt, show zero accountability, and act like they own your home. Being stuck with a monopoly utility is a nightmare, but I am documenting every single interaction and escalating this straight to the Florida Public Service Commission. Completely predatory and unprofessional behavior.

I have had 2 power outages in the last week due to thunder and lightning storms. Both times my power was back in less than an hour. And this is not first of outages I have been through and FPL always corrects the issues in swiftest of manners. Thank FPL!!! You do such a great job and i appreciate you all. I also love the automated service, it’s very efficient even when I have made a mistake I can fix it with FPL’s automated service. Five stars from me!!!

I had to relocate one power pole only servicing my home and no other home. It was a NIGHTMARE working with FP&L. It took almost a year to get done. During that year, I probably have more than 75 unanswered emails or texts to the primary service planner - incredibly bad customer service. Then, when the final team came in to relocate the wires, they pointed out to me and my electrician that whatever FP&L team disconnected the electric, service, they forgot to disconnect one main service line - which had been buried about 2 feet down running about 20 feet underground - fully charged for about 9 months and exactly where my employees were actively digging with heavy equipment. Very easily, one of my folks could have died had they contacted that line which the Locates team did not know was there and somehow stayed charged for about 10 months. DANGEROUS and very poor service

I have put down a deposit $437 for a house I was renting in Lake Worth, FL. Now I rented the house and they are telling me I lost the deposit because I was late in payments. I don’t owe anything to FPL, even if payments were late they got paid everything I owed, so why now you want to keep my MONEY!!!!, and the sad part is nobody from city government does anything to help the consumers, they are stealing people hard work without anyone stepping up and make them pay for their actions. It’s like they have a license to do anything they want with people money’s. VERY DISAPPOINTED!!!

I live on Alamanda st Daytona Beach our lights have been out three different times due to rain and thunder. All this in one month. Then you call them they talking about 3 hours before the lights are restored. I’m am sick of this company wish they would bring someone else in to compete with them. They need to fix these raggedy power lines. Properly it’s funny how my neighbors across the street never lose power. Yet Fpl still wants their money. I can’t stand this company.

Everything you would expect from a company with zero competition. Ridiculously high deposits calculated based on the history of prior owners of the property. Late notification or no notification of balance due. Customer service that has absolutely no ability whatsoever to provide any service. Quite frankly everything you would expect from a business with no competition or need to improve their service or their product. Completely disappointed and would love to have an alternative service provider to FPL!

Trying to get past the a.i. answering service is a lesson in futility. Wanna piss yourself off? Call FPL and try to get a human being and even then it's a crap shoot whether or not that person will have a decent enough grasp of the english language or not. Just what anyone needs