Joan A.
BUYER BEWARE
BUYER BEWARE! I’m sorry to say I’ve had an absolutely terrible experience with Foxy Skates. I am not one to usually write negative reviews. I have a lot of patience and understanding, but in this case…come on! I ordered skates for my daughter’s birthday. The order was placed on August 10th, and based on the information on their website that states that orders placed Mon-Fri are shipped the same day, Fex Ex, 2-3 day shipping, I expected to receive them in plenty of time. I chose Timeless Teal, which stated size 9 - IN STOCK. Ten days later, no skates still. I realize I never even received an emailed receipt for the purchase, but the credit card charge is there, so I emailed and asked. I’m informed the skates are back-ordered. Lo and behold, in tiny, pale lettering under the large bold IN STOCK, it stated skates were expected to ship August 25-30. It’s made clear this is my fault as the customer, despite how misleading it was. But they can offer to ship a size nine in a color we didn’t want instead. We decide to wait but I ask for a receipt. Twice. I’m ignored. Sep 1 rolls around and the skates still haven’t shipped. I received no contact about this, so I emailed in. Order is delayed. It’ll be another week or two. Time passes, still no skates, no communication. It’s noteworthy to mention this entire time, the very skates they cannot ship me they are heavily advertising as on sale. I check in again. I’m told they will definitely be in on Sep 22 and ship on the 25th. I finally received a Fed Ex notification on the 29th. But guess what? Only a label was created and no package was received by Fed Ex. So it didn’t ship, they only made a label. Fed Ex received nothing from them that week or the entire following week. I emailed in AGAIN and was told Fed Ex would definitely receive the package that Friday evening. Monday morning, still no package actually shipped. Wednesday I emailed a demand for a return of payment, TWO WEEKS after the package has supposedly “shipped.” I received no apology and no concern, just Fed Ex got your package Thursday morning. So, on Friday, OCT 6, nearly two months after placing the order of IN STOCK skates, we finally received them. That’s TWO WEEKS it took them to go from creating a FedEx label to actually shipping the product they probably didn’t have. And at that, the skates had dirty smudge marks both on the skates and the laces, as if they’d been worn and tried out. But you know what I didn’t receive? Not an ounce of customer service, care, concern or genuine apology for the situation. That would have gone a long way with me, but it wasn’t there. I WILL NEVER SHOP FOXY SKATES AGAIN AND I HIGHLY SUGGEST YOU DO NOT.