FoxyskatesReviews of foxyskates.com

Order on time and great

I haven’t received my skates yet but the customer service alone has been amazing. The response time and kindness shown has been so comforting knowing I’m being taken care of!

Just great prices didn't have to wait too long for product delivery. My slides are cute nobody has that style

I bought a pair of skates that did not end up fitting appropriately so I contacted customer service and reported that I would be returning the skates. The order number is #122373. Customer service was responsive regarding the return process. However, I have still not received a refund for the skates! I have emailed customer service a couple of times over the past two weeks and still not heard anything back.

Skates fit for the most part, and they look like they were pictured on the website

They are beautiful, I had a delay with shipping but I contacted them by email and had excellent customer service, I immediately received answer and solution. The skates are beautiful, I bought Lavender Dreams Roller Skates, the color is spectacular, super cute, made of excellent material, it fits me perfectly and Inside it is padded. I loved them.

We can't wait to use the tool when we go skating to achieve to right speed. 😀

Inadequate customer service and wrong order I originally ordered the Midnight charcoal skates in a size 9 back on September 1st. After not receiving an confirmation email with the shipping information for several days and since there is no phone number where you can speak with someone personally, I emailed the company. Eventually I received an email reply informing me that somehow the skates I ordered were out of stock and that I could choose a different pair instead. I did not want a different pair so I choose to wait for the midnight charcoal skates to be restocked. I was told that they would not be back in stock until the end of October. Long story short after several frustrating days of not receiving proper communication from Foxy Skates and receiving conflicting information regarding what in the world was going on with my order, I eventually received a shipment confirmation email telling me that my “midnight charcoal skates” were being shipped out and that they would arrive on 9/29/23. Well, I did receive a shipment today but guess what?! It was the wrong skates of course! They sent me the Wicked Black skates instead of the Midnight Charcoal skates that I ordered. I am beyond frustrated with this company and they’re lack of adequate quality customer service! I have never had this much difficulty in ordering skates before! I will return these and hopefully I can EVENTUALLY receive my original order of the Midnight charcoal skates! After that I will NEVER purchase anything else from this company!