FOX News Wine ShopReviews of foxnewswineshop.com

So far, we have only tried one bottle, and it was very nice. Looking forward to trying more. Delivery was prompt. Price was just right.

shipment came quickly and wine was packaged well. We really enjoyed the variety of wines for the price!

There’s not many reviews I have ever wanted to give zero stars, but this is one of them. This has been the worst customer service experience with any company I have ever dealt with. A bottle out of a 6-bottle package arrived damaged. I contacted customer service asking for a replacement bottle. The cork had popped up in shipping, and was no longer flush with the top of the bottle. This was a gift, and I didn’t want to gift a damaged bottle. A customer service agent replied with, “they were sorry and sometimes damages happen so they had processed a refund for my entire order which should take 3-5 working days.” When I didn’t get the refund after over a week and a half I reached back out to see what the issue was. I was told the refund was canceled because they don’t refund “free” bottles. I sent them screenshots showing my order information, that I had in fact paid for the bottle, that I had only asked for a replacement bottle, and that their agent initiated the refund. I also sent them a screenshot of their money back guarantee listed on the website. They then offered me a $10 refund as a gesture of goodwill. Clearly they are not willing to stand by the return offer their customer service agent made or the money back guarantee listed on their website.

Excellent selection of wines @ great price and easy to navigate site

The wine selection was very descriptive and s great selection. Delivery was quick and notice sent for delivery

very good products at a good price

Using FEDEX…

The wine is always packaged well. Delivery can be a problem, because our FedEx express Driver does not leave the package without a signature, even when I was home, he doesn't knock or give any wait time to get to the door. I literally was running down the sidewalk as he pulled away. (Funny, I know)...but that is not your fault.