FOX News Wine ShopReviews of foxnewswineshop.com

Sent my 30th anniversary wine order to the wrong address so never delivered to me. Contacted Fox Wines to resend to my home address and still sent to wrong address. Very disappointed!

Terrible customer service. I never received my order and there was no contact with me about what was going on. I cancelled my order because it was returned to Fox's inventory. I received a credit to my credit card that was short by over $20. So you got $20 and I didn't get my wine. Never again!

The wine was delivered in a very hot truck on a 100° day and registered 94° when we removed it from the box. We are sending it back because the one bottle we opened was awful- we assume ruined from be transported in the heat without using a climate controlled transport. We were asked to return it if we were disappointed in the wine, and were told heating the wine doesn't necessarily ruin it. No apology no offer to make it correct. They said they would replace it after returning but couldn't guarantee it would be sent in a climate controlled truck next time either. Poor response to our problem- very disappointed and surprised.

There’s not many reviews I have ever wanted to give zero stars, but this is one of them. This has been the worst customer service experience with any company I have ever dealt with. A bottle out of a 6-bottle package arrived damaged. I contacted customer service asking for a replacement bottle. The cork had popped up in shipping, and was no longer flush with the top of the bottle. This was a gift, and I didn’t want to gift a damaged bottle. A customer service agent replied with, “they were sorry and sometimes damages happen so they had processed a refund for my entire order which should take 3-5 working days.” When I didn’t get the refund after over a week and a half I reached back out to see what the issue was. I was told the refund was canceled because they don’t refund “free” bottles. I sent them screenshots showing my order information, that I had in fact paid for the bottle, that I had only asked for a replacement bottle, and that their agent initiated the refund. I also sent them a screenshot of their money back guarantee listed on the website. They then offered me a $10 refund as a gesture of goodwill. Clearly they are not willing to stand by the return offer their customer service agent made or the money back guarantee listed on their website.

I cannot check out. the site says "cannot be reached". I've tried 5 times. So frustrating.

We received a box with 2 wine bottles to our address. We called because we believe it was sent in error. It's addressed from 3 people we don't know. We called and provided 2 order numbers to CS rep (Landre?) but he was not interested in getting to the bottom of it. We told him we don't know these people and someone is probably not receiving their gift, we're just trying to do the right thing. I asked to speak to someone else but he hung up. Zero help. If this is really associated with Fox News, you've got to do better, with better people.

HORRIFIC EXPERIENCE! 54 minutes on the phone with customers service, using a website that did not show promos advertised on Fox News programs. FINALLY typing in a “paragraph” to access a website possibility, it showed product was OUT OF STOCK! The trio 250 wines sell for $59. With the 250 Box $149. THINK ABOUT THIS! Shop elsewhere AMERICA!