Dorothy L.
One bottle of wine only had a cork and…
One bottle of wine only had a cork and no other covering. I contacted via email and did receive one response that said I could receive a partial refund for that one bottle and I requested a refund. I did not hear back. So I called yesterday and was disconnected after holding over 10 min to speak to someone.
Response from FOX News Wine ShopSep 29, 2026
Hello Dorothy, thank you for letting us know. We are sorry to hear about the issue with the wine bottle and the subsequent difficulties you experienced reaching us. We understand how frustrating it is when communication breaks down and issues remain unresolved. We are reviewing our customer service interactions to ensure a smoother experience for everyone. Your feedback is valuable as we work to improve our processes. We have also issued a refund for $23.53, which should reflect in your account in 3-5 business days. Thank you, Customer Service