Fourth FrontierReviews of fourthfrontier.com

Response from Fourth FrontierJun 27, 2023

Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced with the ECG data and accessing the dashboard. We understand the importance of having reliable and accessible data, and we strive to provide the best user experience. We sincerely apologize for any delays in resolving the issues you encountered with posting ECG data. We are actively working on improving our support response times to ensure a more timely resolution of any reported problems. Your feedback is invaluable in helping us identify areas for improvement in our processes. In the meantime, if you encounter any further difficulties or have additional feedback, please do not hesitate to contact our support team directly at [email protected]. We are here to assist you and ensure your satisfaction. Thank you for your patience and understanding. We value you as our customer and will do everything we can to make your experience with our product and services exceptional.

Response from Fourth FrontierFeb 22, 2023

"Thank you so much for sharing your valuable feedback. We sincerely apologise for all the inconvenience caused to you. We would like to inform you that customer satisfaction is always been a number one priority for us. We are always trying to improve our product to provide you with a better experience. We would like to let you know that as a conscious effort to reduce our carbon footprint, we do not provide the charging brick. The charging cable you have received is compatible with any USB plugs on a laptop or computer. The charging brick itself if you would need to purchase it is the 0.5 Amp/5 Volts as advised. Depending on your usage, the battery life of your device may vary: 1. A fully charged Frontier X2 can last 24 hours in Monitor Mode. 2. Your fully charged Frontier X2 can last for approximately 14 days if used for an average of 1 hr/day. 3. Your fully charged Frontier X2 can track a maximum of about 24 hours of activities before you need to download your data to the app and charge the device. 4. For optimal usage, we recommend charging your Frontier X2 when the battery level goes below 20%. We will pass your suggestion to our team as how we can improve our process further. As much as we hate to see you go, We completely understand how upset you must have felt. We apologise again for any inconvenience that we may have caused you. However, Please reach out to [email protected] with you contact details so we can reach out to you as soon as possible and we will be happy to help"

Response from Fourth FrontierDec 2, 2022

Hi Michael - apologies for the inconvenience. Our team will be in touch with you to send you a new replacement strap.

Response from Fourth FrontierNov 23, 2022

Hi Josef, We're very sorry to hear you're disappointed. We're always available to resolve any issues you're facing. Please feel free to reach out to us at [email protected] or call +44 (0) 203 962-0044 or chat live with us on our website www.fourthfrontier.com.

Response from Fourth FrontierDec 2, 2022

Hi Gustav, Thank you for raising the issue. We hope it's all been resolved now and you're continuing to use the device to monitor your heart health.

Response from Fourth FrontierNov 23, 2022

Dear Addy, We're very sorry to hear you're disappointed. We're always available to resolve any issues you're facing. Please feel free to reach out to us at [email protected] or call +44 (0) 203 962-0044 or chat with us on our website www.fourthfrontier.com.

Response from Fourth FrontierNov 10, 2022

Thank you for your feedback Daren. We apologize for the frustrating experience, and know that the last thing you want is to be upsold when attempting to get help from support. If you still require help with the Frontier X, please give us a chance to redeem ourselves and reference this reply if you reach out to [email protected]