Fourth FrontierReviews of fourthfrontier.com

Response from Fourth FrontierDec 19, 2024

We’re truly sorry to hear about your experience, and we understand your frustration. We always strive to provide the best support and we regret that we didn’t meet your expectations. We will further look into this and do our best to assist you with a satisfactory resolution. Thank you for sharing your feedback, and we hope to have the opportunity to make things right.

Response from Fourth FrontierJul 8, 2024

Thank you for your feedback! We're glad to hear that you think our product is nice. If you have any questions or need any assistance, please don't hesitate to reach out.

Response from Fourth FrontierMay 17, 2024

Thank you for sharing your experience! We're thrilled to hear that our team was able to assist you and that your new unit is working well. Your feedback motivates us to continue providing the best support possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Response from Fourth FrontierMar 14, 2024

Thank you for sharing your experience with us! We are truly grateful for your continued trust and support over the years. It's heartwarming to hear that the Frontier X has played a significant role in your journey towards recovery and regaining confidence in exercising. We're thrilled that your daughter is now benefiting from the device as well. We sincerely apologize for the inconvenience caused by the "noisy" rhythm recordings with your Frontier X2. Our team is committed to ensuring that you receive the best possible experience with our products, and we're glad that Poonam and our tech team were able to identify the issue promptly and offer a replacement device. We hope that your new device performs flawlessly and continues to support you in your fitness endeavors. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you all the best on your health and wellness journey!

Response from Fourth FrontierJan 5, 2024

Thank you for sharing your experience with the Frontier X2, and we sincerely apologize for the inconvenience you've encountered. We genuinely appreciate your feedback, as it helps us identify areas for improvement. We're sorry to hear about the challenges you faced with the durability of the hardware and the subsequent issue after 14 months of use. We understand your frustration, and we acknowledge that the product should provide reliable performance beyond the warranty period. Our aim is to ensure customer satisfaction, and we take your concerns seriously. We would appreciate an opportunity to investigate this matter further. Could you please provide more details or reach out to our customer support team at [email protected] , We would like to explore potential solutions and learn from your experience to enhance our product durability. Once again, we apologize for any inconvenience caused and appreciate your candid feedback.

Response from Fourth FrontierNov 29, 2023

Thank you for taking the time to share your positive experience with our customer service. We're delighted to hear that we could promptly address the shipping issue and send a second unit via FedEx to ensure your satisfaction. Our team is committed to providing excellent service, and we're glad to have met your expectations. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Response from Fourth FrontierNov 16, 2023

Thank you for your kind words! We're thrilled to hear that you find our device excellent, and we appreciate your positive feedback about our customer support. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help. Thanks for being a valued Fourth Frontier customer!

Response from Fourth FrontierOct 31, 2023

Thank you for your detailed and positive review. We greatly appreciate your kind words. We're delighted to hear that you've had a responsive and friendly support experience, as well as a quick resolution to the issue with your device. Your mention of our data privacy measures and the option to delete video recordings upon customer request is valued. It's excellent to know that the device has provided you with accurate insights into your cardiac activity, particularly during rest and sleep. Your observations regarding the live ECG's ability to detect premature contractions and diagnose episodes of atrial fibrillation are insightful. We understand the challenges of movement artifacts and are constantly working to improve the device's capabilities. Your feedback encourages us to continue our efforts in enhancing the device and its features. We look forward to providing you with even more improvements through future firmware updates. Thank you for choosing us, and if you ever have any questions or suggestions, please don't hesitate to reach out. Your satisfaction is our top priority.