Mary B.
Terrible Experience with Beth Page FCU
Terrible Experience with Beth Page FCU – Avoid Them! Our experience with Bethpage FCU was extremely disappointing. We opened a line of credit in September, 2021 to bridge the gap between purchasing a new home and selling our old one. When the sale of our old home was completed in May, 2022, the title company wired the proceeds to our Bethpage savings account, as they couldn’t send them directly to the line of credit. I called Bethpage FCU to transfer the funds from savings to pay off the line of credit, and assumed the matter was resolved. In January, we even received a 1098 tax form showing a $0 balance on the line of credit. Fast forward almost two years, and we discovered that the line of credit had never been paid off. Bethpage had charged us over $13,277 in interest during that period. Each month, they used autopay to withdraw interest payments from our savings account, which was meant to pay off the entire loan. So, instead of reducing the principal, we were just paying interest while Bethpage earned interest on our five-figure savings at a paltry 0.01%, all while charging us 5-8% on the loan! I spent four months disputing this issue with Bethpage. Their response? They blamed us for not checking our statements, despite the fact that we were dealing with serious family issues at the time. While I acknowledge some responsibility, Bethpage could clearly see there was no principal repayment because we believed the loan had been settled. Despite this, they showed no empathy, refused to negotiate, and wouldn’t even consider reducing the amount owed. I argued this was clearly a bookkeeping error that Bethpage could have corrected or at least worked with us to resolve. Instead, I was forced to use $13,277 from my retirement funds to avoid damaging my credit. Although they offered to waive a fee if we closed the line of credit, it felt like an empty gesture as we hadn't intended to close the account. Ultimately, I did close it because I never want to deal with Bethpage again. This experience was so stressful and worrying due to the significant amount, though it clearly meant nothing to them. To Bethpage, we were just stupid old people and they treated us as such at every step! For such a large institution to show absolutely no goodwill to a retired couple who made an honest mistake is unacceptable. DO NOT USE BETHPAGE FCU. Addendum: Their reply is auto-generated. I worked with their customer service team during our months of hell dealing with them. Their response is not sincere and amounts to nothing. Don't be fooled!
Response from FourLeaf Federal Credit UnionOct 7, 2024
Hi Mary, thank you for reaching out and bringing this to our attention. We take these matters seriously as member service is our top priority. We kindly ask that you email us at [email protected] with your full name and best contact number so we can escalate your concerns to the appropriate team for further review. We look forward to speaking with you and working towards a resolution.