FourLeaf Federal Credit UnionReviews of fourleaffcu.com

This is a bad organization. The transition to four leaf was terrible. Good luck finding a number and a person to help. The app is lousy..it is had to make additional payments. I would never use this bank again.

I secured a mortgage from Bethpage Federal Credit Union. It was a friendly neighborhood branch, and Joe, who handled my mortgage was wonderful. I used to receive a small calendar from him every year. When the name was changed to Four Leaf, everything changed and not for the better. The credit managers at the credit union decided they wanted to save overhead and not deal with servicing mortgages, so we were thrown to the wolves, and we are now stuck with Cenlar. A fast search on Google will indicate the horribly low customer service ratings Cenlar gets. The credit managers at the credit Union absolutely must have known this. I am outraged that I was pawned off and now get egregiously bad service from Cenlar so Four Leaf could save on overhead. This is not what I bargained for when I secured my mortgage nine years ago. No calendars from Joe. Four Leaf is a much diminished and much less admirable company. Find a better credit union. Stay clear of Four Leaf.

I have never had the displeasure to speak with such a vast group of incompetents! Customer Service Representatives” in particular the leasing department. I called, left about 10 detailed voicemails with no response. Called, waited 20-45min on hold and then someone answers and hangs up. Call back, leave message….did this for 4 months trying to get an itemized bill so I could pay them. The few times I did get through I received a different payoff amount. Went to the local branch. They tried to help but did not get a call back either! The manager entered a complaint and voila I got a call today. I attempted to discuss the added fees; late; interest and sales tax that should be removed from the final bill and was told and I quote “pay the bill today or we will charge it off!” Really. So now I will attempt to get those fees refunded.. Would not recommend this bank to anyone. Beyond frustrated. Well it’s been a week now that Four Leaf has been reviewing the additional charges on my account and as expected; no follow up..so disappointing..

This people are the worst. Rude, unprofessional and never able to resolve any issues.

bank calls me five times they want car lease disposition fee dealership has already paid it oops they say were sorry bank calls me up two times they want car back dealership has already returned it oops they say were sorry now call after call they want 53dollars to close the account dealership says they called for a final payoff and sent exactly what they asked for and the saga continues

When applying for a HELOC (2nd mortgage), I worked with professionals at Bethpage FCU, and was therefore impressed with the company. The company changed names to 4Leaf during this time. AFTER closing on the loan (and spending it as was needed), all online customer service disappeared and turned over to untrained AI. And I get a letter informing me that I need an extra $1000/year flood insurance which was a new law SEVERAL YEARS AGO. Several years ago and they tell me about it now? I would have realized I could not afford this loan and not gone through with it (the monthly insurance payment is about 3 times my monthly loan payment!!! To rub my face in it, they refuse to accept my request to open an escrow account. FEMA evidently doesn't like dealing with people directly, and AFTER I pay there seems to be no notice to 4Leaf, becuase 4Leaf then writes me nasty letters about paying it and buying more expensive insurance. They have done this twice! Then they need to cancel their own insurnace when they discover thei mistake/error f-up (and trying to get them educated in this problem is impossible). No (desperately needed) customer service after-the-fact! I can't even find a department with someone that will act or make any decision. There ought to be a broken law for these kinds of business actions. Run away from this company; I wish I could.

Fourleaf Federal Credit Union is the worst so-called financial institution. Do not use their services. Withdraw your funds and bank elsewhere.

BEWARE, ESCROW ANALYSIS and Insufficient funds. For a lot of us who were formally from Bethpage, after the transfer to fourleaf, they made an extra payment towards my "property taxes" soon after the transfer in July. The thing is, Taxes get charged April and Oct. I already paid April but they charged me in July and now informed me that it was a mistaken payment... My payments wouldve went up a couple of hundred dollars and they kept ignoring my clear logic around why my escrow balance should not be insufficient because I've actually been paying extra to offset and low escrow balance issues. The rep tried to make me feel like I didn't understand the issue when I own several pieces of real estate, am in real estate and understand how mortgages work well... I made a spreadsheet and clearly showed evidence there was money missing. I even asked for my escrow history report and they said they'd get it to me by the following monday, Monday came, nothing. I called back, they said Bethpage is slow so call back at the latest on the 25th which was over a week later.. Called back, they still don't have it. Honestly, I might report this to the FTC or CFPB if this is a common occurance.