FountainheadME - Amazon & eCommerce ManagementReviews of fountainheadme.com

Good App I recommend it

Fountain Head ME didn't give up on us! We had some pretty complicated issues achieving brand registry that required the help of experts. After receiving message after message from Amazon neglecting to solve our problem it felt like we may never achieve our amazon selling dreams. That is when the team at Fountain Head went the extra mile, even working without charging us in the last 2 weeks as a way to apologize for how long the process took. They stand by their word even when its tough!

When searching for consulting firms, sometimes it can be tricky. Not so with FountainheadME -wow, the reviews are spot on. From pre-sales to day-to-day project management the firm delivers. On-time and on budget. They really make you feel like the big fish in the pond. Can't wait to work with Chris and the team again.

FME has been a very thorough, efficient and pro-active partner for us as we navigate the seemingly simple, but is actually very complex world of Amazon. We are happy to be guided by their expertise not just on Amazon, but on e-commerce, in general.

FountainheadME has been a fantastic partner for Final Draft. They have been thoughtful and collaborative in their approach, ensuring a smooth and effective process. They identify potentials areas of improvement opportunity, propose solutions, and get to work. Can't ask for more than that.

Fountainhead is an eCommerce consultant group and has been very helpful and responsive in assisting our company in establishing our Amazon Footprint. It is great to have a consistent point of contact while navigating the sometimes complex world of eCommerce.

great experience with them.

Original review as overly harsh so I decided to leave another one. What I liked.: 1) They have a data driven approach - Data driven approach to keyword research - Data driven copy production - approach that relatively unique approche 2) They are really nice to talk to - The interactions were actually quite nice 3) Hourly pricing was transparent - The hourly fees are clear and up front What I didn't like.: a) I feel I got over billed - I don't feel the time logged was fair - I felt: - I would get trapped - If I started I would have to go all in - I couldn't predictable total costs - the provided estimated wasn't realistic and it would creep up - If the task isn't finished I would get little to no value b) Failed to follow up - Requested a price ceiling with an 11% buffer on the provided estimate - No one got back to me as agreed upon c) Additional administration charges - Was charged about 5$ to process my credit card - I really didn't like paying for credit card process fees Important note: I contacted them for a product copy, since I didn't feel that I would be in control of the over all cost I asked to add a ceiling to the contact. Since they never got back to me, we never really went through the transaction... I have to admit I completely blew a gasket when I was going through my accounting and saw I was charged almost 5$ to process my credit card when I payed 160$/hour for the consulting fees... I felt that this was unfair, as it is part of business, and should be covered in the hourly rate. As a new amazon seller it is important for me to plan my expenses, unfortunately their solution does not allow for planning very much. Although the cost structure was well explained up front, I felt the provided cost estimate was very optimistic and I feared things would get out of hand. So with a cool head I can say that for 3 stars is based on the following factors: 1- That they did not get back to me 2- I felt time was rounded up, a little too much 3- Getting charged almost 5$ for the privileged of paying them 4- After the initial invoice I feared that I would get trapped, in the contract