FountainReviews of fountain.net

Phenomenal experience fast answers

This company fraudulently charged over $400 (!!!) on my debit card despite me never having paid for services or goods. They charged $428 in TWO WEEKS!! I’m absolutely disgusted by the greed and willingness to steal from random people. I’m a graduate student working part time, and $428 is over half my paycheck. Just disgusting.

Solid company! Instant support no matter the time, they fix their mistakes quick and go above and beyond to satisfy customer needs. I’ve been using them for 8 months now. I would honestly recommend this one over all other TRT clinics.

I love everything about this company, including their customer support group, their medical providers, and especially the phenomenal nurse practitioner assigned to me: Summer Denny. The communication via texting is so amazing and so convenient that I wish other businesses would follow this model. Requests get routed to the appropriate party very quickly and escalations (if ever needed) happen seamlessly...and it doesn't matter what time of day or night, I always feel connected and always feel like I have access to a team of people that want to see me do well. I have never once felt isolated, abandoned, or neglected. Not once in 2 years. The medication itself is excellent, the lab work is excellent, and the follow up is excellent. I am beyond pleased with Fountain and I highly, highly recommend them.

The service I was searching for was found and all my questions answered. As a gentleman approaching middle aged-ness, I, as I always have, jumped off knee deep into an endeavor that I was unsure of knowing that I’d come to block at which point the questions I might’ve had before, I’d put them off till the last minute. The answers I needed were those that would help me defeat the block that was preventing my advance, and I needed answers quickly for the line behind me was growing longer by the moment! Hanie, representing the customer service department, was not only a variable wealth of information, but also quicker to respond to my numerous inquiries than any other CSR on planet Earth. This is in fact a hallowed, and highly sought after position to achieve. Kudos to Hanie as well as FountainTRT. Their combined performance brings great credit to themselves for a job done finer than anyone else I’ve experienced - and in a pinch too.

So far my experience has been just great. All of the NPs are wonderful to work with but Terray Humphrey is one of the best. He explains what he’s recommending it, why he’s recommending and what to expect. He was compassionate and most sympathetic. I’m only 4 months into treatment but my sleep is so so so much better! The NPs are not just looking at your labs but talking through symptoms and making adjustments. I appreciate the actual care — so much better than I was getting through local hospital systems who basically wouldn’t have serious conversations with me about bioidenticals and just wrote everything off as part of the aging process. I wish I had found Fountain HRT when I was in perimenopause because I wouldn’t feel like I was fighting an uphill battle for a decade. Thank you for your compassion, Terray, and for helping me to feel like myself again.

I’ve had a very positive experience with FountainHRT. Their team is incredibly responsive and truly provides individualized care—not a one-size-fits-all approach. Anytime I’ve had a question or concern, it’s been addressed quickly and thoughtfully. If something needs adjusting, they don’t hesitate to fix it. It’s reassuring to feel heard and supported throughout the process. I highly recommend them to anyone considering HRT.

Dr. Doran and the Fountain team have been outstanding. The team is knowledgeable, professional, and genuinely cares about optimizing your health—not just prescribing treatment. The process is smooth, with clear communication, and the care feels truly personalized. I’ve noticed real improvements in energy, mood, and overall well-being. Highly recommend Fountain TRT to anyone looking for expert, trustworthy hormone optimization care.