Foscam USReviews of foscammall.com

When a tiny component of your recorder breaks, you have to throw away the entire set including all purchased camera's. I had recorder FN7104W NVR with 4 camera's F19900W. Due to a power outage (which can happen to anyone) the recorder boot drive was corrupted (it does not boot the OS anymore, but the device is not broken). This should be an easy fix. The company cannot fix this or does not want to invest in fixing this. I was just a few months out of warranty. They advised me to get rid of the entire set and purchase a new recorder with new camera's. The old model cannot be purchased anymore and my camera's only work with that specific recorder (not compatible with any other model) The set seemed to work fine while operational. But keep in mind that you may only use it durnig your warranty period. Models often change and they cannot fix their stuff. Camera's are not compatible with other models of recorder. Without the recorder my camera's are useless.

Need a refund. Merchandise sold under false advertisement. No mention in your ad that this NVR was 48 VDC. Plus no mention that there was no HDD included , no way to view playback

Placed an order for two cameras and a week later, after asking why my order had not been shipped yet, I’m told the cameras are not in stock. Fix your website or notify during checkout that you are selling an item that you do not have in stock. Currently on email 4 trying to get my money back but your customer service states the item should be back in stock soon. That was another lie, CANCEL THIS ORDER AND ISSUE MY REFUND TODAY! Order #XXXXX $209.99.

Prices are very reasonable and tech support is above average. I’ve bought many Foscam products over the years and have never been disappointed.

My order was placed online and I received a text confirming that the order was placed. It did not contain an order number or tracking information. The cameras arrived without a packing slip or any information about shipping or returns. Simply two cameras in a brown box. My contractor informed me that I had ordered the wrong cameras so it was necessary to return the first order. So far, I have received no information about how to return them. I went ahead and ordered the correct cameras which are now installed. The most recent communication with Foscam was an attempt to get me to keep the first set for a 10% discount! Consumers expect the following when they order online: Order number, tracking information, return information. None of this was provided by this company. Would not recommend.

Digital zoom is cheap technology when you can buy a Reolink for the same price with 3x optical zoom. Foscam used to be a good brand. Not anymore.

customer service

I ordered 2 outdoor cameras from Foscam in November 2024. When they arrived I realized they would not work properly in my situation so I requested an RMA. After a couple of emails I finally received the RMA information and returned the 2 items to a location in California. Even with Proof of Delivery, Foscam continued to delay refunding my purchase less than a 10% restocking charge. I followed up numerous times via email and was promised each time that the refund was "being processed", and that if I didn't receive it within a few days I should write back. I finally gave up communicating with their customer support and disputed the charge with the credit card company. It still took them another 2 months to finally resolve the issue. I cannot comment on the quality of the cameras, but I can tell you the customer support team, especially when it comes to returns and refunds, is very poor. I would never consider purchasing anything else directly from Foscam