Forward EmailReviews of forwardemail.net

I needed a service with unlimited forwarding aliases (hundreds), few mailing lists, a REST API for integration, and a fair price - since it's for a civic association. ForwardEmail delivers all of that and seems to work fine. There was a default limit of 10 recipients per mailing list, but the support team increased it within a day of my request. Setup was easy, though the user experience could be improved a bit. A Java SDK and separate API keys per domain would be welcome additions.

Excellent product. The email forwarding service on the free tier is already much more reliable than Cloudflare's email forwarding set up.

Pros: The service is fast, fairly priced, and reliable. Documentation is decent. Cons: Some features are lacking: I wish regex rules for aliases worked more similarly to simplelogin, where aliases are auto-created from a rule and managed independently. I wish there were more robust authentication methods available for IMAP and SMTP besides just normal password.

I've been documenting my experience with Forward Email across multiple reviews. Their latest public response perfectly demonstrates my concerns about their business practices. After my domain expired, they controlled email routing for my former business domain. When I posted about my experience, they: 1. Called me "delusional" and "out of touch with reality" in public responses 2. Sent a formal cease and desist letter to my home address 3. Threatened that I would "be facing a costly expense" and their "legal team is standing by" 4. Banned my account without explanation when I sought help After their threats failed, they suddenly emailed offering to "set up a call" and "help you get your domain back." I responded with specific questions about what assistance they could actually provide, but they never replied. My emails remain blocked, and the core issue was never resolved. Now, they've completely revised this history. In their latest response, they claim they "tried to address your original concern multiple times" and were simply "trying to help guide you" - a stark contrast to their documented threatening behavior. They misrepresent Trustpilot's decision (my review was reinstated after they determined it wasn't defamatory) and frame their cease and desist letter as a reasonable response rather than the intimidation tactic it was. This pattern is concerning: aggressive intimidation when criticized, an empty offer of help that they never follow through on, followed by a sanitized public version of events that contradicts their documented actions. While they now confirm they'll maintain the block on the email they identified as suspicious, they never address why they threatened to remove this same block if I didn't delete my review. Companies that respond to criticism with threats, then ghost you after offering help, then attempt to rewrite that history, raise serious questions about their business ethics.

I wouldn't call myself a "normal" customer. In fact, I'm not even a customer, however, I did have to ask for help from Forward Email's support team, because someone had hacked my domain registrar (and domain name) and had changed the Name Servers to Forward Email, which meant I was totally locked out of my e-mail and website. The helpdesk/support team were AMAZING. Within a few short minutes, they had shut down the hacker's account and disabled all services..... so at least things were going to get worse, while my registrar sorted their shit out. So, to sum-up, the support team are "10 out of 10".

ForwardEmail is awesome. I have employees who only need to receive email. I use ForwardEmail to provide them company-domain email addresses that forward to their personal accounts, saving them the headache (and me the expense) of a separate email box. The interface is slick, the system is blazing fast, the API is pretty intuitive, and the team is super responsive. Also, there are tons of advanced features. And, it's an incredible bargain!

This is a great service, and I've relied on it for many years for a number of email services. The developer is active in the support community, and is great at keeping the service clean from the inevitable people who seek to misuse it. I happily pipe all my email through this tool, and so should you.

We had 2 (team) accounts and they shut us down with 2 weeks notice (their email promised 4 weeks but they did not adhere to that) because they claimed we violated their terms of service because we use the mailboxes to serve customers (duh). This is just a dumb-ass excuse to kick out people who actively use their service with a couple of hundred IMAP inboxes. We did not use their service to send any emails, only receive them. The inboxes are part of our product, we own all of them, we own all the domains, and control all of them. Anyway, we're happy to go elsewhere because their support is horrendous, arrogant and they just completely ignore you when you send ticket with the many technical issues we faced implementing their API. Totally unreliable. Do not use this service for anything that is business-related.