Forward EmailReviews of forwardemail.net

First of all, be highly suspicious of a bot farm being used to write all the 5 star reviews. Disgusting to see a privacy focused company who has started using AI to write their software. Wholly untrustworthy. Frequent outages were leaving me unable to access my emails also. 10 incidents or so this year when my emails have not been getting through. The AI generated code disguised as human authored was the final straw. Update: Nick Baugh, the Founder himself has taken to reply to my GDPR data removal request with the following: "Your account is deleted already, and you already had deleted all of your domains/aliases. Best of luck, also note: Tuta is closed source. I also wrote millions of lines of code by hand in vim; you are not welcome back at our service. - Nick (Founder)" At no point did I ever say which email provider I moved to prior to this. He made this personal, looked up my domain's MX records, and violated GDPR as I was on my way out of the door. Truly the worst thing anyone could do as a privacy focused email provider. His claim is unsubstantiated also. Nick has not committed to the GitHub in a couple of years, and 'titanism' has authored frequent AI assisted commits since January 8th or so. My only regret in all of this is signing up in the first place. Edit: "Forward Email confirms titanism is the Founder. They have since confirmed they use AI tools. It is not stated explicitly in the marketing or in their privacy documentation. My request to Forward Email now would be to state this clearly on their website." Nick has since SMTP deny-listed my email address because I left his service in protest, so I am unable to follow up. Given Nick's volatility, it's only cemented my decision to leave Forward Email even further. I would never have trusted such an individual to have had my emails on their servers, if I had known this was the character of the person behind said service. Avoid Forward Email. Edit: Forward Email has flagged this review for containing defamatory content. I have, merely stated matter of fact from my own experience with them. They seem to use this flagging process as a means of trying to change the narrative in their favour. I am not the first and I am not the last person they will have hit with this claim. Edit: Trustpilot found in my favor. --- For full transparency the "insult" in question was as follows in my email to customer support. I was not expecting Nick to issue a statement on his personal manifesto against Tuta. I admit I was wrong in my 14 day withdrawal statement, and am glad it was honored anyway. Unless provoked I will raise no further comment on the matter. The email unedited, only redacted identifying information: " Hi, Yesterday I had already moved away from Forward Email as my email provider, because I saw you were introducing AI garbage into my email provider. That new website of yours is AI slop disguised as code written by a person. I am leaving in protest. Payment reference REDACTED This subscription auto renewed by I had disabled auto renewal. I am not using you anymore. I want a full refund from the bill on 9/28/26. Under the EU 14 day withdrawal I am exercising this right. Regards, Ella" ---- Edit: moments after updating this review, Forward Email LLC sent in another Trustpilot abuse report saying again, it is defamatory. I suspect it is not; I'll wait on Trustpilot

I sent a support ticket on 11 June 2025 and just had it acknowledged on 16 December 2025, 6 months later after I didn't renew my contract. I clearly instructed the owner to not contact me with any more marketing emails (the most basic GDPR request one could make), which he ignored. Please note how unprofessionally he brings up the matter of his 6-month delay to reply to their "premium support" ticket: ------- Subject: Premium Support: Your Help Request #FOFUFJ [on 16/12/25 - 6 days after account expired] Hi there, Just checking in to see if you had any issues still? We're cleaning up our inboxes and looks like we unfortunately did not timely respond to your most recent message. We also released v2.0.0! [Marketing link 1] [Marketing link 2] Let us know if you have any issues, and we hope you have a happy holiday and new year! Thanks, Nick Founder ----- Hi Nick, I believe it would be self-evident from your lack of response to my original query [of 11/06/25], and acknowledgement of that, that for sure I continue to have the issue. What exactly is your point, question or help? I would appreciate you didn’t contact me for marketing news, please. Best regards, Luis Morais ----- Four months after my account expired, he was still sending emails, and one of these emails triggered an anxiety response, as it said: ------ What will happen if I don't pay? Email forwarding is currently paused and suspended. **This means that you may be missing important emails. We are currently responding to senders** with a retry status code. Senders will eventually stop retrying, and you may not receive their emails. ------ This email created a lot of anxiety about the possibility that people could still be trying to contact me but were told to retry. It also really concerned me that my aliases could still be active in the hands of a good-for-nothing flea company when there are so many better European alternatives. Fast forward to recent days, and despite the anxiety caused by their marketing, I politely asked them for a second time to delete my data as a formal GDPR request. In response, the owner told me that I should 'actually read the instructions' and close the account myself: ------ 21/04/2026 Subject: GDPR request To whom it may concern, Please delete my accounts and expunge any data you hold of me. Regards, Luis ----- Hi there, Please actually read our website. You can delete this yourself. [Link requiring login to dead account] Click Delete Thanks. ----- Now, imagine that FOUR months later, this minuscule, good-for-nothing excuse of a company could just nuke all my data with one click – as per the GDPR! Nevertheless, not only do they feel entitled to ignore my first GDPR request to stop marketing communications when the account expired 4 months before, but they still feel entitled to demand I go through all the work of recovering passwords and reconfirming email addresses so that I can resurrect an expired account just to close it again. And without the guarantee that only GDPR requests can give. After contacting their data handler, they finally acquiesced that I wasn't requesting support to close an account but serving them with a GDPR Data Erasure request: ------ ...As a GDPR request, and not a support request, this process should be done on their [Forward Email's] side to eliminate any doubt that any data could be kept due to a “mistake” from me, as the account holder. Nick [Forward Email's owner] has a history of not helping their customers with technical details and it is safer that he does the job instead of me... ------ Well, folks, if you want European quality, stick to European companies. Steer away from Forward Email ---- In reply to the rather confused reply from Forward Email, below: 1. I am not saying you called me names. Why are saying this? Do you want me to call you names? 2. A GDPR request for data erasure is not the same as an account deletion process - This has been fully explained and you need to learn this or just stop harassing me. 3. Oh, yes, that data erasure indeed happened as soon as I got your European data handler involved and a complaint was sent to the ICO. Congratulations, you have just did a GDPR, you. 4. Oh, so now the clickbait fearmongering email telling me to pay or miss all those emails people "were still sending to me", without an unsubscribe link or a button that said "HOW TO GET RID OF US AS YOU HAD ALREADY TOLD US AND MADE IT CLEAR" is a "transactional" email. 5. Oh, yes, the information that you could have provided in the first place instead of spamming with fearmongering spam. I have changed my DNS settings, not thanks to you, but my domain provider. 6. Lastly, be aware that their tactic is to flag complaints against them as "ilegal" and "defamatory". This review was written while they falsely flagged it as "defamatory". Unethical.

UPDATE — Following my original review below, the situation has significantly escalated. After posting this factual review, Forward Email: 1. Attempted to have this review removed by flagging it as "defamatory content" to Trustpilot. Trustpilot reviewed it and declined the removal. 2. Sent a formal complaint to Notion's legal department, reporting us for alleged trademark fraud. We were CC'd on this letter, in which they explicitly acknowledge that this action was taken after our Trustpilot review. They further state that they consider our review "unfounded", that they plan to request its removal from Trustpilot, and that they intend to pursue defamation claims against both us and Trustpilot. The retaliatory nature of this complaint speaks for itself. 3. Their public response below sounds professional and empathetic. Behind the scenes, the reality is very different. I also want to address a key point: if the concern was genuinely about the domain "insta-notion-feed.com", they could have simply disabled that specific domain and kept our other services running. Instead, they chose to ban our entire account, which also included other domains completely unrelated to the alleged trademark issue. A proportionate approach would have been to disable only the domain in question. Regardless of whether a trademark concern is valid or not, nothing justifies this level of hostility towards a paying customer who remained courteous throughout the entire exchange. --- ORIGINAL REVIEW --- I've been a paying customer and genuinely appreciated the product itself, which works well for what it does. Unfortunately, my experience with customer support was deeply disappointing. We needed help with SMTP configuration, and our request was denied for "likely trademark infringement" — without any further explanation. It took four back-and-forth exchanges before we finally understood what the actual issue was. When the reason was eventually clarified, our account was immediately banned with no prior warning, no grace period to migrate our services, and no opportunity to resolve the matter. This is unacceptable for a paying customer acting in good faith, who remained courteous and constructive throughout the entire exchange. What could have been a simple, constructive conversation — "here's the issue, here's what you need to fix" — turned into an unnecessarily negative experience due to vague responses and a complete lack of empathy. Cutting off an email service without any notice means potentially losing important emails. This is simply irresponsible. Hard to trust a service that can shut you down overnight without any warning.

대한민국 업체 및 사용자를 타깃으로 하는 곳은 사용하지 않기를 권해드립니다. 저희는 언론사를 운영하며 약 1년 가까이 보도자료와 업무용 이메일을 수신하는 서비스로 Forward Email을 이용하였습니다. 그러나 지난주부터 대한민국 이메일 서비스의 대다수를 차지하고 있는 @naver.com을 스팸 이용자로 단정하며 아무런 통보 없이 저희 계정을 폐쇄하였습니다. 그 과정에서 대한민국 국회의원, 게임, 국내 스포츠 단체 등 보도자료 및 비즈니스 이메일을 수신하지 못하였고 이로 인한 업무 공백이 발생하였습니다. 이는 대한민국에서 업무를 하지 말라는 선언과 다름이 없습니다. 또한 naver.com을 스팸으로 규정하면서도 Naver Pay 결제를 지원한다는 점이 아이러니합니다. 한국어 서비스를 제공하고 있는 이 업체에 깊은 우려를 표하며 대한민국과 관련한 비즈니스를 하시려는 분들은 이 업체를 이용하지 마시기 바랍니다. 저희는 카드사에 클레임을 제기한 상태이며 향후 기사를 통해 이 업체에 대한 우려를 전할 예정입니다. ---- We recommend that you refrain from using it if you are targeting Korean companies and users. We operate a media company and have used Forward Email to receive press releases and business emails for nearly a year. However, last week, @naver.com, which accounts for the majority of Korean email services, was deemed a spammer and our account was closed without notice. As a result, we were unable to receive press releases and business emails from Korean National Assembly members, game companies, and domestic sports organizations, resulting in a business interruption. This is tantamount to declaring that you should not conduct business in Korea. Furthermore, it is ironic that they support Naver Pay payments while designating naver.com as spam. We express deep concern about this company, which provides Korean language services, and we urge anyone conducting business in Korea to avoid using it. We have filed a complaint with our credit card company and will share our concerns about this company in a future article.

Immediate ban after requesting SMTP, no chance to fix anything. Domain was fine for months, suddenly a problem. Rude support calling my emails “AI garbage”. I used ForwardEmail as a paid forwarding/SMTP router for a low volume of transactional emails. One of my domains had been configured there as a catch-all for several months without any issues – no spam, no abuse, no warnings. The problem started only when I requested manual approval for outbound SMTP (which they explicitly say is reviewed by an admin). Instead of a normal “yes/no” answer, I was effectively banned on the spot, with the explanation that my domain name was “too similar” to theirs. I was given zero real choice. A domain that had been working fine for months suddenly became unacceptable – not because it was abused, but because someone on support decided they didn’t like how it looks. Their own Terms of Service do not explicitly state that you cannot use the same name on a different TLD. There is only a generic “impersonation” clause and an “unlimited usage” clause that allows them to restrict or terminate service at their sole discretion. In practice, this means they can retroactively block your account just because they don’t like your domain, even after months of incident-free usage. I tried to resolve this in the most cooperative way possible: – I said it’s not a problem for me to stop using that domain with their service. – I even went as far as to say that if the same name on a different TLD bothers them that much, I would transfer the domain to them for free. The response? Pretty much none. No real discussion, no attempt at compromise. Account blocked, SMTP access gone, end of story – decided unilaterally. On top of that, I was a fully paying customer in good standing – never exceeded their limits, never paid late, and had even switched to 6-month billing. My communication was polite and written in good faith. Since I’m not a native speaker, I used AI (ChatGPT) only to help me phrase my English more clearly. The reply I got from support was rude and dismissive, basically telling me not to send them “AI garbage”. At that point it really didn’t feel like dealing with a professional US-based service, but rather with a cocky admin playing god over other people’s infrastructure. Overall impression: – sudden, irreversible disruption of service with no prior warning, – zero willingness to find a reasonable solution, even when the customer offers maximum cooperation (including giving up the domain), – a support tone that is arrogant and hostile, especially towards a non-native speaker trying to communicate properly. Anyone considering ForwardEmail (often because of the attractive pricing) should think very carefully about the risk of dependency here. If you rely on them for dozens or hundreds of forwards and use them commercially, they can cut you off at any time based on a purely subjective feeling – with no clear rule being broken and no practical way to fix the situation. In the worst case, this can turn into a temporary email disaster for your business – loss of communication, confusion for your clients, and a forced, urgent migration of your whole mail setup. I’ve left ForwardEmail and, after this experience, I do not see them as a reliable or professional partner for serious business use. I have kept a full record of all communication with ForwardEmail – nothing I described above is made up or exaggerated. All of this happened effectively within a single night, around midnight (CET). If anyone ever wants to double-check, I am willing to disclose the exact domain, registrar details and proof that this domain has never hosted anything, is not listed on any blacklist and was prepared solely as an internal forwarding domain. There was absolutely no logical reason to use it “against” their service – especially when SMTP approval is manual, while a simple forward (more than enough for any theoretical abuse) had been active with them for almost a year without any issue. To me, this doesn’t look like a rational risk-based decision but more like someone with a big red button who enjoys pressing it. Yes, modern SaaS platforms often hide behind “we may terminate at any time at our sole discretion”, but how and when they decide to pull that trigger is what shows their real attitude to customers. Here it felt like: “I don’t like you, so you’re out”, regardless of impact. I see no reason to believe this couldn’t happen to other customers as well – almost like rolling dice and randomly killing people’s accounts in the middle of the night, just because they can. For the few leftover dollars from my prepaid period, they can buy themselves some chocolate. It’s nowhere near worth the loss of trust. POTENTIAL CUSTOMER, It was a very bitter lesson. :(

After registration, ForwardEmail fraudulently forces users to upgrade to a paid plan by claiming: "Warning: Your domain is new and may be associated with malicious activity. It is temporarily blocked for abuse prevention. Please upgrade to a paid plan. This feels like a deceptive tactic to extort money, as new domains commonly require email forwarding. Update after the 'Forward Email' answer: It’s pathetic. I set up forwarding on Cloudflare after your refusal without any issues. They didn’t see any fake abuse or fake suspicious activity. And they are a significantly more well-known and reliable service.

I used this service for 1-2 weeks without issues on a paid plan to forwards emails and it worked just fine. I got more domains to diversify the portfolio and a few hours later got banned - when talking to the support they said I had spammy domains, which on a side I can understand - but..if only the TLD is an indicative and you can ban clients because of it..then what is the point of the whole site? I used several "review your domain" websites and found zero issues with it. 0 Fraud or Spam with any of the domains provided. And still banned. I asked support if there is even something one can do to fix this and I have been left unanswered. Clearly the product is amazing but the logic behind anti-fraud is so flawed. Later they added all domains to a perma-ban list. Despite ZERO spam or fraud. Guys take it with a grain of salt. I will gladly come back as client if you tell me what is in line with your policies. Nothing of what I have done was against the ToS. Edit: These guys are completely delusional. A friend purchased for me the first time for a trial, second and third time I purchased myself. If this is the proof this is fraudulent you are completely braindead. Is Gmail a "disposable" email? XDDD Come on big guy, tell us what these disposable email providers were. And the name on the cards is my name, one shorted out and 2 fully written XDDDDDDD You failed to mention that the first account had only 1 card (origin Portugal) and your "smart" "anti-fraud" system (Stripe) connects directly to the IP location (in this case Germany) and since the fraud calculation was low (from Stripe) the payment went through without issues. The other "emails" and "cards" you speak about were after you banned my first account and did not bother to explain why. For anyone reading this review - notice how they told me that the ban was due to having cheap domains but on here they do not refute that. They simply defame me and claim I am a scammer. I could name myself "Mr. FkForwardEmail" and still be more honest than your bunch that tries to manipulate public reviews so that everyone who writes something bad about the service is a liar, scammer or fraudster. Imagine this being your "proof of scam/fraud" for a 3 dollar service. Man you guys are EMBARASSING - Still could not point out anything done against the ToS. Just the typical lies that everyone condemned in the past reviews. They ban people without providing actual proof or reasoning. They just feel like it and think having a good product means being better than others. Without clients you would be nothing. Deserved 1 star.

I've been documenting my experience with Forward Email across multiple reviews. Their latest public response perfectly demonstrates my concerns about their business practices. After my domain expired, they controlled email routing for my former business domain. When I posted about my experience, they: 1. Called me "delusional" and "out of touch with reality" in public responses 2. Sent a formal cease and desist letter to my home address 3. Threatened that I would "be facing a costly expense" and their "legal team is standing by" 4. Banned my account without explanation when I sought help After their threats failed, they suddenly emailed offering to "set up a call" and "help you get your domain back." I responded with specific questions about what assistance they could actually provide, but they never replied. My emails remain blocked, and the core issue was never resolved. Now, they've completely revised this history. In their latest response, they claim they "tried to address your original concern multiple times" and were simply "trying to help guide you" - a stark contrast to their documented threatening behavior. They misrepresent Trustpilot's decision (my review was reinstated after they determined it wasn't defamatory) and frame their cease and desist letter as a reasonable response rather than the intimidation tactic it was. This pattern is concerning: aggressive intimidation when criticized, an empty offer of help that they never follow through on, followed by a sanitized public version of events that contradicts their documented actions. While they now confirm they'll maintain the block on the email they identified as suspicious, they never address why they threatened to remove this same block if I didn't delete my review. Companies that respond to criticism with threats, then ghost you after offering help, then attempt to rewrite that history, raise serious questions about their business ethics.