Nick
It's not great
It's okay. I've used the service for a couple of months now for a private domain and a non-profit domain. My experience with the customer service is mixed. One time, I got a swift response, but yesterday after they blocked one of my aliases I got no response at all after 20 hours. I get a lot of spam in my mailbox, sometimes dozens per day. When I look at the stats over the past week it shows 5 blocked emails, and over 50 spam mails got through. Not impressed. Marking them as spam doesn't seem to improve the filters. The webmail client is sup-par. When I select multiple emails to mark as read, sometimes emails that I didn't select also get read. And when I move 5 emails, it takes a long time. I have to say I like Roundcube better, and that's a very basic webmail client. What I did like was the price and the fact you could use unlimited domains. Either way, I'm gonna switch to something new.
Response from Forward EmailOct 19, 2026
Hi Nick, Thank you for the detailed review, and sorry for the slow reply when your alias was blocked. We haven't received a recent support email from you. Could you send it again directly to [email protected]? Please include the blocked alias, the spam you're seeing, the webmail issues below and any other feedback, and we'll resolve it within 24 hours. Spam: we're about to release Spam Scanner v7, a major upgrade of the filter that checks your mail. It is rebuilt to catch more spam, phishing and scams, in any language. You can read about it at https://spamscanner.net. Webmail: it's still in beta, and you can click "Send Feedback" in the app to report an issue directly. We haven't had other reports of messages you didn't select being marked as read, or of slow moves, so details in your email would help us fix them. Our native apps for iOS, Android, Linux and Windows are another option. Thank you for the kind words about the price and unlimited domains. We'd like the chance to fix these before you switch.