Fortunes FundingReviews of fortunesfunding.com

Response from Fortunes FundingMay 2, 2023

Dear preston.berry, Thank you for taking the time to provide your feedback. We're glad to hear that you find our program and spreads to be great. Regarding the delay in activating funded accounts, we do understand that waiting can be frustrating. However, please know that we have a specific process in place to ensure that we meet our risk management requirements as a prop firm. Each department must perform the necessary audits for each challenge evaluation, which takes time. By following this schedule, we can adequately assess and manage our risks while ensuring the best possible outcome for our traders. We appreciate your patience and understanding during this process, and we're always looking for ways to improve our services. If you have any further suggestions or concerns, please don't hesitate to reach out to us. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingMay 1, 2023

Dear Michael Edeh, Firstly, we want to extend our sincerest condolences to you and your family during this difficult time. Losing a loved one is never easy and we understand the emotional distress that it can cause. We are sorry to hear about your negative experience with our customer support team. We apologize that we were unable to meet your request to pause your evaluation account. We strive to provide compassionate and understanding customer support to all of our users, especially during times of hardship. It is concerning to hear that we fell short in your case. Your feedback is valuable to us and we appreciate you bringing this to our attention. We will be reviewing our customer support processes to ensure that we are providing the best possible experience for our users. If there is anything further, we can do to assist you during this difficult time, please do not hesitate to reach out to us. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingMay 1, 2023

Dear planto, We are sorry to hear about the issues you experienced with severe slippage and apologize for any inconvenience this may have caused you. We take these concerns seriously and have been actively addressing this issue, including correcting affected accounts. We want to assure you that we do not blame our customers for issues that occur on our platform. Our team takes full responsibility for any technical issues that may arise and we are working diligently to prevent any future issues. If you require further assistance, we are always available via chat from our website. Our customer support team is dedicated to helping you and addressing any issues that may arise. Thank you for bringing this to our attention and please accept our sincerest apologies for any inconvenience you may have experienced. Best regards, Fortunes Funding Support Team