Fortunes FundingReviews of fortunesfunding.com

I enjoy your customer care service, always available to answer my question, that alone gives me all the trust I need

The Customer service is awesome, they reply so fast.

Passed both Phase 1 and 2 for my first time trying the 100k Challenge. Truth be told the profit goal is slightly higher than the prop firms I already use but not only do they make up for it with a longer period of time that give you for each phase (40 days phase 1 & 80 days phase 2) but you don't have any "minimum trading days" required which is dope. Thankful for my g Alli from pipndip and Lucas NLT for introducing Fortune Funds to me. During KYC process something went wrong and I had apparently lost the funded account according to a few different customer service reps. After Alli and Lucas heard they reached out to James Storm the owner of FF. They actually went through all the troubles and got me that KYC redo within 2 days. With that and everything they provide at this firm, they really doing it different out here looking after each other like family.

Good Customer service! They solved my problem very quickly!

Excellent quality and service.

I was not pleased with the fact that I passed my funded, and all verification, and I couldn’t enter a trade because my account was disabled. I contacted support and they mentioned that I can’t use it until after Sunday. The frustrating part is why give me the live account but not allow me to use it. It would make more sense to send the account Info when it’s available to trade. Other than that everything is great and happy to be a part of the company. Now I’ve had to add to this. I’ve been told by several different people a day that I would have my account active and still my account is disabled. I was told Sunday, then I was told Monday, then I was told Tuesday possibly Wednesday. I passed my funded over a week ago and was told by Sunday i would have my account unlocked even by James storm and i still don’t have what was promised to me. I signed my traders agreement on the 13th and my account is still deactivated. How is it not that simple to just go in an activate it if my info has been verified or just issue me a new account and trash the old one? The Information given to me has not been consistent across the board with the support I was given. I keep getting told “ I’ll get back to you, the issue has been escalated.” I’ve never had this much trouble with a prop firm before. This is absolutely ridiculous.

this is a great organized company. 1st time experience was awesome.

I want to start by saying that I am not going to sit here and bash FF something can be good but still need improvement. What attracted and continues to attract me to this prop firm is the 0 minimum trading days and the profit targets, as well as the pricing of the challenges - this is a great firm. However an area where I feel you guys can improve is in your transparency. I passed my phase 2 challenge on a Friday, received my certificates as well as the link to KYC verification and my funded account login credentials. Once all of that was completed FF states that it should take 24-48 hours to be sent your traders agreement. After waiting that time I still hadn't/still have not received my traders agreement. After contacting customer support I was told that contracts are only sent out on Mondays, Wednesdays, and Fridays (which is fine I completely get policy). I was then told I'd be receiving my contract today (Monday), I still have not received my contract and was told by a second rep the MWF policy but that I will now receive my contract Wednesday after being told I'd receive it today. This presents an issue as one thing has been said but then followed up by something completely different. It's misleading to say in email that you should receive the contract in 24-48 hours but contracts are only sent out on Mondays Wednesdays and Fridays. Not only that but one rep earlier in the day said I'd receive it today and then I was told by a second rep now it's Wednesday because the day was over. Im so far still satisfied with my experience with FF but I do feel that you guys are lacking a little bit in transparency. If any of the process takes a long time then just say that, so an expectation is not created. Hopefully my contract will be sent to me on Wednesday. Thank you for the time.