Kadyn
They completely dropped the ball
They completely dropped the ball! my son was a pedestrian on the sidewalk and struck by a motor vehicle, and the biggest mistake I made was calling this large firm. If your case is not black-and-white, and your police report is not accurate to the incident, I recommend finding a smaller law firm that wants to investigate for you. They clearly only care about the big money and the easy cases. All these cases about people being visited in the hospital, don’t fall for it. After calling them, and them accepting my case, the attorney didn't contact us for over a week. Video footage after that point is very hard to obtain.
Response from Morgan & MorganFeb 13, 2024
Hello, I am truly sorry to hear about the difficulties you experienced with our firm following your son's accident. It is deeply concerning to hear that we did not provide the level of support and attention that you and your family deserved during such a challenging time. Your feedback is incredibly valuable to us, and I want to extend my sincerest apologies for any frustration or inconvenience our actions may have caused. It is never our intention to overlook or neglect any case, regardless of its complexity or potential financial outcome. We understand the importance of thorough investigation and timely communication, especially in cases where obtaining evidence is critical. I deeply regret that we failed to meet your expectations in this regard. Please know that we take your concerns seriously, and we are committed to learning from this experience to ensure that we improve our processes and better serve our clients in the future. If you would be willing to discuss your experience further and provide more details about what went wrong, I would greatly appreciate the opportunity to connect with you personally. Your insights can help us identify areas for improvement and prevent similar issues from occurring in the future. Once again, I apologize for the shortcomings you encountered, and I thank you for bringing them to our attention. Client Experience Team [email protected] (888) 488-0018




