After submitting a detailed inquiry through their online form, I received a call from an intake representative literally seconds later—before there was even a chance to review the detailed content I had just submitted. I was asked to repeat the same information I had already taken the time to provide, which felt redundant and inefficient.
I expressed my concern that it would be more effective—and respectful of the client’s time—if their team were to briefly review submitted inquiries before making contact. After offering this feedback, I was told they couldn’t assist me. This came across as dismissive and gave the impression that the decision was based more on internal limitations or a rushed process rather than the actual merit of my situation.
Their intake workflow doesn’t allow time to assess a case properly before calling, which results in critical gap in their service delivery. It also reflects poorly on the care and consideration that prospective clients hope to receive.
They need to consider adjusting their approach to ensure future applicants feel heard, not dismissed.
Response from Morgan & MorganJul 23, 2025
Thank you for your feedback about our intake process. We're sorry your experience felt rushed, and we appreciate your insights. We're working to improve efficiency while ensuring every client feels heard, respected, and valued. Your input helps us grow.
Client Experience Department
[email protected]
MI
Michelle
I certainly wish I had read the reviews…
I certainly wish I had read the reviews prior to hiring Morgan and Morgan. What a joke of a company. The employees could care less. It makes me sick to my stomach! It is actually shameful that a law firm can treat people and there cases as they do!
Response from Morgan & MorganJul 9, 2025
We’re truly sorry to hear about your experience and sincerely regret that you feel this way. At Morgan & Morgan, we strive to provide every client with the care, respect, and attention they deserve, and it’s clear we fell short in your case.
Your feedback is important to us, and we would appreciate the opportunity to learn more about what happened. If you're willing, please reach out to us directly at [insert contact info or client support email] so we can better understand your concerns and work toward a resolution.
Thank you for bringing this to our attention.
Sincerely,
Client Experience Department
[email protected]
KL
Kellie L.
Morgan and Morgan lawyer swearing at an elderly client
Morgan and Morgan lawyer is handling my 81yr old mother's fall case. After the deposition the lawyer Brittany P. told my parents on speaker that all you had to do was say "you tripped on the fu**ing rug". My mother was so upset. That's completely unprofessional and verbally abusive. They will not let me make a complaint because I am not the client. If not her child who else is going to protect an elderly parent from this kind of treatment.
Response from Morgan & MorganJul 2, 2025
Hi Kellie, Thank you for reaching out. Unfortunately, we are unable to locate the file based on the information provided, but we would like to assist and look into this matter further for your mother. Please feel free to contact our Client Experience Team at [email protected].
AJ
amy J.
This is another dishonest law firm
This is another dishonest law firm. I was trespassed and assaulted in my home twice by pigs from the Covington Police Department as well as the Sheriff's Dept. I was ignored by every lawyer in Memphis as well as Tipton County. I know I have a case because both Cochran and Crump also told me they couldn't help me and to contact the bar for a lawyer as soon as possible. The Tn bar is absolutely filled with corrupt lawyers as well so I wouldn't get help from them. This is because I was beaten and injured by pigs for no reason. Then they lied on me. I had no criminal history yet they lie always and say the victim they beat assaulted them. I never thought I would state this but we need to defund these police. Anyway, because so many lawyers are involved in my racketeering, there isn't one that will help. Morgan and Morgan is terrible. I called them twice and they ignored me. The first case, I hired Barney Witherington and that liar wanted me to plead no contest. I would later learn that this lawyer was involved in the setup of the police beating with William Peeler. There was a theft of about 200K of timber from my farm by the former sheriff, Witherington, and Michael Turner. He had also sent a team of CIs to steal my ID and LLC. He had set up the entire trespass, assault, and ransacking and wanted me to claim I was temporarily insane. You don't have to be smart to know that this was terrible malpractice. i refused and set about to look for a lawyer to help me because this fraud only intended harm for me. The second time he and William Peeler had me fraudulently arrested, Milfred Eckel was represented me initially. I suspected he was involved with Witherington. He had intentionally botched a several previous cases. I believe the opposing lawyers cut him into the mineral royalty theft with Turner. This lawyer was also pals with the sheriff that was involved in the timber theft. i wanted the body cam because I knew had assaulted me and taken me somewhere to torture me. My boyfriend had just returned from the hospital and couldn't walk so the pigs left him here alone! They would kill him in a facility in two months. I fired Eckel and hired a Memphis lawyer. I paid him 25K to get the body cam. Suddenly William Peeler resigned and appointed Eckel as judge. Then they dismissed the charges but made a bunch of demands on me. The lawyer knew all this but wanted to steal 25K from me as a flat fee payment. He knew the the frauds would dismiss the charge as they were colluding with Eckel, the new judge. Tennessee bar is full of liars and murderers. There was no lawyer that would help and that includes the bar. They avoid me and don't answer.
Response from Morgan & MorganJun 23, 2025
Hi Amy, thank you for reaching out and sharing your experience. We’re sorry to hear that you’ve gone through such a difficult and painful situation. While we strive to assist as many people as possible, there are times when we may not be able to proceed with certain cases based on various factors. That said, we always aim to treat every inquiry with respect and professionalism. We wish you the best moving forward. -Client Experience Team
CH
Chris H.
I am writing to express our concern with how our case was handled
I am writing to express my disappointment in the handling of our case by your firm. While we entered into this agreement fully understanding the contingency fee arrangement, we also did so based on the strong marketing and assurances that your firm would manage all aspects of the case professionally and thoroughly. Unfortunately, that was far from our experience.
To be candid, I feel compelled to share the following concerns:
1. Lack of Communication: We were rarely updated on the status of our case. We routinely had to initiate contact to gain even a basic understanding of what was happening.
2. Poor Responsiveness: Getting a call back from your office was inconsistent at best. There were times we waited days, sometimes longer, for even the most basic updates.
3. Misleading Assurances: One of the core reasons we chose your firm was the representation that you would “handle everything.” In reality, that claim was either grossly misleading or entirely untrue.
4. Failure to Obtain Medical Documentation: Your team was unable to retrieve medical bills from our hospital visits—one of the most fundamental tasks in a case of this nature. We ended up having to do that ourselves, and even then, the process was made more difficult due to the lack of support from your side.
5. Unresolved Bills: After nearly a year, we felt worn down by the process and simply accepted the final negotiated outcome. Yet we are still left with more than $5,000 in outstanding bills that were never addressed or resolved.
Based on this experience, I would strongly advise others to consider working with a local attorney who can truly manage the details and provide consistent communication—something that, in my opinion, was clearly not your firm’s strength.
We entered into this relationship with the belief that we would be supported and that your firm had both the expertise and commitment to advocate for us. Sadly, we leave it feeling disappointed and underserved.
Chris and Tina Hutchinson
Response from Morgan & MorganJun 3, 2025
Dear Chris & Tina,
We’re sorry to hear that your experience did not meet your expectations. Prior to settling, all clients have the opportunity to contact our Client Experience Department to address concerns and ensure they’re fully informed. We understand your frustration and appreciate your feedback, as it helps us improve the service we provide.
Client Experience Department
[email protected]
KS
Karen S.
I wish I would have read reviews…
I wish I would have read reviews beforehand. Only talked to attorney once and after 3 months I get a letter that they have decided not to represent me. I have tons of medical bills, I am a senior citizen. I wasnt given a reason why. HORRIBLE HORRIBLE HORRIBLE, dont trust them.
Response from Morgan & MorganMay 28, 2025
Dear Karen,
We’re sorry to hear that you were disappointed with your experience, and we truly understand how frustrating this situation must be—especially while dealing with medical issues and financial stress.
Unfortunately, after a thorough review of your case, we determined that we were unable to move forward with representation. We understand this was not the outcome you had hoped for, and we apologize for any confusion or inconvenience caused by the delay in communication.
Please know that our decision was not a reflection of your circumstances or the seriousness of your situation. You are absolutely welcome—and encouraged—to seek other legal counsel who may be better positioned to assist you.
We wish you the very best moving forward and sincerely hope you are able to find the support and representation you need.
Sincerely,
Client Experience Department
[email protected]
GC
Greg C.
Morgan and Morgan took my case Nobody is still a nobody
Morgan and Morgan took my case, sent me to their Dr and to their therapist. Made all the decisions about my treatment and therapy. This was back in Oct and November of 2024, never once talked to any attorney only case workers. Now in May of 2025, they tell me I have no case, as there was never an MRI test taken and my therapy should still be ongoing for a minimum of 10 months. They controlled all of those actions; they even made all the appointments and scheduled everything they said I needed. Now out of nowhere I do not have enough bills for a case. So the pawn me off to a subcontractor who reviews the case and agrees. Morgan and Morgan was my attorney; they set the outline for me to follow and now I do not have a case because they dropped the ball? Face it they only want the big money cases. A nobody is still a nobody to them unless he brings in big money for them. Do not waste your time if you are just a small-time case. Go find a real attorney who will work with you and talk you through your case. Talk about false advertising, nobody is a nobody. Ha Ha ha ha ha
Response from Morgan & MorganMay 27, 2025
Thank you for sharing your experience. After a thorough review of your claim, our attorneys determined that we would not be able to move forward with your case. We understand this may be disappointing, and you are absolutely welcome to seek legal representation with another firm that may better suit your needs. We wish you the best in finding the support you’re looking for.
Client Experience Team
RO
Robert
If you’re looking for a law firm that…will work hard this ain’t it ! Firefighter 25 plus…
If you’re looking for a law firm that only takes cases a third year old could get the same outcome, you have found your place. If it’s mal practice, forget it , don’t call! Waste of time. They advertise they have the money to take on the big cases, well, they told me they didn’t!
Went to a dermatologist. Doctor came in. No problems, said get dressed. She left leaving One guy in the room all doctor dressed . I remember a spot I wanted below my right eye. I told the guy to get the doctor and he says oh I can handle this. He reaches for the machine but forgot about all the files in his left hand, they start to fall, he tries to catch them and pokes me with the laser machine. Folks through the state investigation on this case , they flung , Doctor dude WAS A STUDENT ! A student left unattended with a patient, an no no right there. I’m still scarred in a major way, can’t see any but halos out of right eye, and vertigo.. lots more …..
Contacted Mr Morgan , figuring no problems, with all my pictures and blog, whole right side of face is blood pooled and a major puncture matching the laser tip . The case seems open and shut, even by mal practice and negligence. What about abandonment ? They wouldn’t see me to fix it ! Ok , Mr Morgan , I have been a firefighter, medic, ranger , and police . I’ve been a firefighter/ medic for over 25 years. I help people no matter what it takes. I cannot discriminate. Your people , whom are like talking to a call center in??? we’re not friendly. I did not get to talk to a lawyer as I think you promise? I wait a few days to hear every excuse why you can’t take the case , but the one that stuck out in my mind was, it just too expensive. Don’t you promise to have the funds for the big companies? I guess not . You said you couldn’t? I sit in court rooms as a witness, 2-3 times a month . I know the system. I know how hard it is to win but I hardly ever loose bc I fight for those people. I don’t get to pick. I’m just asking for a little help, as you promise? But you can’t win if you don’t enter . I’m just a public servant that needs help. No one gives a crap about us and we notice it ! Unless they are dying, then things change! Mr Morgan , I’m embarrassed at the scar and just keep gettin no ! Do I have to live with this deformed face forever with no repercussions to the doctors. Looks like it so far? The doctor at waters edge won’t see me. Long scam story. Waters edge dermatologist are laughing bc they know y’all won’t come after them . Frustrating! What if I get on scene of a bad mva? I say, oh I don’t want that case. Or when I go in a 2000 degree fully engulfed to get a two year old and a dog? Or just the dog ? So the dog has better protection than the firefighters rescuing him? We just do the job , just like you preach . We always think in our time of need, people would help us it never crossed our minds, Mr Morgan , you wouldn’t answer that call ! We very rarely ask for help, pride thing, but I did and not the turnout I expected.
Response from Morgan & MorganMay 15, 2025
Thank you for sharing your feedback. We understand how frustrating this situation must be for you. Please know that these decisions are never taken lightly, as many factors go into determining whether we can proceed with representation.
We appreciate you taking the time to reach out and share your experience. We appreciate the opportunity to review your concerns and wish you the best moving forward.
-Client Experience Team