I reached out to them about a work accident case. After giving all the details, I was told someone would contact me within a week. Two weeks later and nothing, I called again. I got the same response: Someone will contact you within a week. I gave up! Totally unprofessional.
Response from Morgan & MorganDec 22, 2025
We apologize for the frustration you experienced, Jeannine. Your feedback is important to us, and we take your concerns seriously. We're reviewing our processes to ensure better communication. Thank you for bringing this to our attention, and we hope to improve your experience in the future.
JU
Juju
A year and a half and theyve done little to nothing on my car accident case.
I have a simple car accident case. Since June 2024. I only spoke with an attorney once, maybe, twice. From the beginning, there was little to no movement. A paralegal was in charge. I was never advised how to proceed, what to do. Nada. About 3 months ago, a new paralegal took over the case, who seems to want to move the case along, but the attorneys have done nothing yet. Also, issues I should have been advised about, I was not. They run big advertisements but take your small cases to someone who will give you the proper time and effort. Thinking of filing a complaint soon.
Response from Morgan & MorganDec 1, 2025
Hello,
Thank you for sharing your experience. Please provide your full name and contact information so we can locate your file and follow up directly.
Sincerely, Client Experience Department
[email protected]
LW
Larry W.
They always treated me with respect and…
They always treated me with respect and kindness.
I didn't try to pester them as some people might, but I know anytime I asked about the progress of the case they replied promptly. They were always very forthcoming about the potential results. In the end I am very confident they did everything under their power to get me the best settlement.
Response from Morgan & MorganNov 24, 2025
Hello Larry, I wanted to take a moment to personally thank you for your lovely review. Your satisfaction is our top priority, and your feedback truly makes our day. We wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at [email protected] or 888 670 2630 – Client Experience
TE
Tex
Seems To Be A Referral Company Not Actual Legal Firm
I called with a simple open and shut case. Was rear ended and the other driver was at fault. Morgan and Morgan said case did not qualify for them but they could refer my case to a sister company. called them again with another simple open and close case. I was involved in a head on collision where the other driver was found to be at fault. Again case did not qualify for them to pursue and again they would refer me to a sister company. I got a feeling they make their money on referrals and noy actually trying cases.
Response from Morgan & MorganNov 24, 2025
Thank you for sharing your feedback. We understand how frustrating this situation must be for you. Please know that these decisions are never taken lightly, as many factors go into determining whether we can proceed with representation.
We appreciate you taking the time to reach out and share your experience. We wish you the best moving forward.
-Client Experience Team
LK
Linda K.
I was referred to morgan and morgan…
I was referred to morgan and morgan from Price Benowitz. A girl from M&M called me and told her that i was discriminated against retaliated against wrongful termination, a and a hostile work environment. Defamation of character too but that is civil matter and I'll be doing that soon. After reading all these reply I will go elsewhere. This would be such a Big WIN fir a lawyers Firm.
The intake person could hardly speak english.And i'm wondering if their operators or consultation, people will live in a different country.And are writing down something other than what i'm telling them, or whoever. You would think that they would want to go after the veterans' affairs.Because they're such a big outfit and millions and billions of dollars. I don't understand this at all.If it was a conflict of interest, then why don't they just tell me that if it's because I don't know.I mean, i've been this grip made to do things that normal people could not do.I'd taken just an ibuprofen, but anyways, I just I don't understand why they didn't take my case.All right, peace out.And you guys went into all your better and what you're out there.Thank you.
Linda Kirwan
Response from Morgan & MorganNov 24, 2025
Hello Linda, thank you for taking the time to share your feedback with us. I'm sorry to hear that you did not feel that our firm was able to convey what we stand for. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. We value your feedback and will address this internally to ensure better service in the future. Take care. -Client Experience
CR
CRYSTAL
My daughter was in a horrible accident
My daughter was in a horrible accident, and I reached out to this firm because they seemed big and capable of getting the job done. From my first interaction, I felt uneasy, bullied, and intimidated. I lost my job to care for my daughter, received a smaller settlement that only covered back bills and reimbursements, and by October, I was evicted and had my car repossessed because no money was coming in for my family. I’m living wherever I can, with no money to offer, but I still manage to get my daughter to her many weekly appointments. I asked M&M for an advance and explained my situation, but the case manager, Vontae, told me to just deal with it. He later offered a bogus solution and told me to call Claim Angels. Claim Angels approved me for $5,000, then claimed they didn’t service NC. I’m certain Morgan & Morgan had something to do with that, especially since I found out they do service NC. I called early the next morning and was told I’d get a call back, but by 11:17, I’d heard nothing, even though I’d been approved the day before. I reached out to attorney Barrett, who told me they weren’t affiliated with Claim Angels and called it trickery. He said they don’t like cash advances because of the interest rates. I explained my urgent situation, but he didn’t seem to care. Then he asked to speak to my minor child, who almost died in the accident and is now depressed—it’s all too much. I asked if I could seek pre-settlement funding elsewhere, and he said yes, but in the same breath tried to discourage me again because they don’t like advances. This isn’t about them—my $5,000 monthly income is now $0, and they’re speaking to me as if I’m relying on government funds when I’ve always worked very hard. I need representation that truly cares about my entire situation. I’m completely flabbergasted at the lack of professionalism
Response from Morgan & MorganNov 19, 2025
Hello,
We’re very sorry to hear about your difficult experience and the challenges you and your daughter are facing. We’d like the opportunity to look into this further and address your concerns directly. Please provide your contact information so that our team can reach out to you.
Client Experience Department - [email protected]
RR
Rauf R.
My Experience with Morgan & Morgan
I reached out to Morgan & Morgan regarding a serious workplace injury and discrimination case. Over the course of several conversations, I provided all requested information—including the name of my employer—multiple times to three different representatives. Despite my repeated efforts to cooperate and supply details, I ultimately received a generic response stating that Morgan & Morgan was unable to represent me and that no firm in their network could handle my case.
This experience was extremely disappointing. The process felt disorganized, repetitive, and ultimately unhelpful. For a firm that advertises itself as “For The People,” I expected a much higher level of support, clarity, and commitment. Instead, I was left with no guidance, no representation, and wasted time.
To make matters worse, during the many times I was kept on hold, I repeatedly listened to their advertisements claiming how much they care about people, that all cases must be handled by them, and that they are the very best in class. My actual experience was the complete opposite of those promises.
In my view, Morgan & Morgan’s handling of my case was ineffective and provided no real value. I hope they take this feedback seriously and improve their intake process, communication, and follow‑through so that future clients do not face the same frustration.
Response from Morgan & MorganNov 18, 2025
We genuinely appreciate your feedback, Rauf. We're sorry to hear about your experience and understand how frustrating this must have been. Your concerns are important to us, and we will use your comments to improve our intake process and communication moving forward. Thank you for sharing your thoughts.
SR
Susan R.
Four Years Later
Four years after I signed with Morgan & Morgan, I settled my case. My case was passed to a total of four attorneys. Each time, the new attorney's paralegal would call & request my information, again. I rarely received phone calls, texts or emails, from anyone. I had to initiate contact. Then, I spoke only to (various) "helpers". I was asked, more like expected & coerced into, signing an authorization to settle for way less than I was quoted by attorney. The attorney who I went to deposition with, lied during depo! Mediation was a joke. My two attorneys made me feel almost ashamed to want to go to trial. Stating my witness was not credible. I did not see a counselor for any punitive damages. And because of my age, xrays showed arthritis... which is what the physician wrote in medical exam notes. Yes, I had to attend an exam, four years later! I was shocked & angry. Attorneys started mediation high, & eventually I was forced to settle for amount on authorization attorney had me sign. I have never felt so used, angry & embarrassed. Never, ever, will I recommend Morgan & Morgan.
Response from Morgan & MorganNov 13, 2025
Susan, we’re truly sorry to hear that your experience did not meet your expectations. While we have worked diligently on your case over the years, we understand that the process and outcome left you feeling disappointed and frustrated. Your perspective matters, and we empathize with the fact that this journey was not to the standard you deserved. Client Experience Department – [email protected]