FortegraReviews of fortegra.com

Smooth Process

Don't remember the date of service,but the agent was very polite and helpful

My experience began with Shrewsbury VW service department. They guided me, connected me with policy folks. Who then arranged pickup, delivery to Shrewsbury VW. Repairs completed today, everything covered, drove home happy as a clam! Overall, everyone treated two elderly VW policy holders just fine.

I'm floored by the rating here. Anytime I have ever used this service, they go above and beyond. Not to mention, they are professional and stay in contact through the process. I highly recommend their services

I needed to order a tow truck. I didn’t know the name of the company, I just went by what they told me at My Warranty insurance company I called them. They sent the tow truck out except for one thing I sent them to the wrong place, I thought there was only one grocery store at Lakeway and I thought it was called Lakeway and so I sent the driver of that tow truck to Lakeway while I waited in my electric grocery cart people passing by ask me if they could help me well I told them my story and finally someone told me I was sending the driver to the wrong grocery store that one was called Lakeway and one was called. Stiner ranch and I was at Stiner ranch so I called the tow truck driver who had been keeping in touch trying to find me and I told him he was in the wrong place. He found me immediately and when he came, he wasn’t surly or disgusted or if he was he hid it well. He offered to take me home and someone else also offered to take me home. This tow truck driver was as polite and kind as anyone could have been. I really appreciate that. I’m old and I always appreciate help and kindness.

Agents have been nice and patient.

Read your contract first and write the claim word for word copy and pasting the damages as it it worded in the contract. They will try to deny everything. Even use schematics. Not worth purchasing this coversge

I purchased the Rooms To Go Guard It Protection Plan because I wanted peace of mind that accidental damage to my furniture would be covered. Unfortunately, my experience has left me disappointed, and I believe future buyers should understand exactly what they are purchasing before spending additional money on this protection plan. When I filed my claim, I clearly explained that acetone had accidentally spilled onto the console lid of my loveseat. During the initial claim call, the representative documented the incident as a nail polish stain rather than acetone damage. Based on that information, my claim was accepted, a technician was dispatched to inspect the furniture, and I was led to believe the damage was covered. After the inspection, my claim was denied. To the company's credit, a Concierge Specialist later reviewed the original call recording and admitted that the error was made by their own representative—not by me. They apologized for the misunderstanding and confirmed that the agent would receive additional coaching to prevent similar mistakes in the future. I appreciate the honesty and professionalism. However, the final outcome remained the same. The company determined that while the Service Agreement specifically covers accidental nail polish stains, it excludes damage caused by acetone or nail polish remover because it is considered an excluded substance under the contract. Although they acknowledged that the confusion originated with their own employee, they declined to make any exception or goodwill accommodation despite the unnecessary inspection, the time invested in the claims process, and the expectations created by their representative. This experience taught me an important lesson: do not rely solely on how the protection plan is described at the time of purchase or what a representative tells you over the phone. Read the exclusions carefully. There is a significant difference between what many consumers would reasonably consider "accidental damage" and what the contract actually covers. My purpose in sharing this review is not to criticize the employees who handled my claim professionally after the mistake was discovered. Rather, I want future customers to make an informed decision. Before purchasing this protection plan, ask for a detailed explanation of what is not covered, especially regarding common household products and accidental spills. If you ever need to file a claim, ask the representative to repeat back exactly how they are documenting the cause of loss before the claim is submitted. A protection plan should provide confidence and peace of mind. In my case, despite an admitted processing error by the company, I was ultimately left with damaged furniture and no coverage. I hope sharing my experience helps other consumers understand the limitations of this plan and make an informed purchasing decision.