Anne
This company has extremely poor customer service
This company has extremely poor customer service. I had ordered personalized pencils for my class as a holiday gift. I ordered the pencils with plenty of time for them to arrive before we left for break. I emailed three times about the status of my shipment before someone finally got back to me simply with the tracking number. I then emailed again that the pencils would not arrive by their guaranteed delivery date and that we would already be on break so no one would be able to accept the order. The person that emailed me back that time had told me I did not order them by December 4th which was the cut off, but right below it has my order date which was before the 4th. They then tried to tell me the only way to get a refund was to refuse the order but since no one was on my campus that was not possible. It is now January and the pencils are no where to be found, I have no refund, and no one competent enough to email me back. I also asked multiple times for a phone number so I could speak to someone on the phone about the situation and they never provided that for me. I would NEVER use the company again and would urge anyone who is considering to do the same.



