Fortador Steamers USAReviews of fortador-usa.com

5 star. Love this place and its people.

As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.

Tech support is Fast & Direct to help you with any issues you may come across. Got our unit back up and FAST!!!

As a customer of Fortador Steamers, I am extremely impressed and grateful for the exceptional service and support I've received. From my initial inquiry to the post-purchase support, every interaction with the Fortador team has been a testament to their commitment to customer satisfaction. What truly sets Fortador apart, however, is their customer service. Their team is not only responsive and courteous but also genuinely invested in ensuring that their customers have the best experience possible. Whether I had questions before buying or needed assistance with the product after purchase, their staff was always there to provide knowledgeable and prompt support. I would like to extend a heartfelt thank you to the Fortador team for their unparalleled service and support. It's rare to find a company that not only delivers exceptional products but also backs them up with such dedicated customer care. I highly recommend Fortador Steamers to anyone in need of top-quality steam cleaning solutions, and I look forward to continuing my relationship with this outstanding company.

Dependable products and services.

When I made the decision to purchase a Fortador product Lev was very helpful in explaining the product and best use. I now have four of the Fortador Steamers, they're perfect for my business model.

Keep making products that cuts cleaning time in half!! Love, the mini!!

From initially placing the order, to tracking the order and the delivery of the order,....it was flawless.