Fortador Steamers USAReviews of fortador-usa.com

Unpleasant

The cap is not the one you have in the catalog, besides it is very cheap the quality too expensive for so little quality, if you don't have it as it is in the catalog don't send it to me but buy it

I’m a seasonal detailing business, The first month I got the steamer/vacuum the vacuum gave out on me. I had to send it back and wait almost a month till I got a new one. Then after about 3-4 months the motherboard and the screen stopped working. I contacted the support department about it they gave me a run around telling me to speak to this person that person then finally they said I had to take it apart and send those in. Had to wait about 3-4 months until I got new ones. By this time it was winter so I just had to put the machine in storage. Now this year just not even a month into using it the extractor/shampoo part of the vacuum is having issues and not working properly. I spent 14k on a steamer/extractor combo thinking that it was going be great cause you get what you pay for. But it looks to be the opposite.

After the purchasing my Fortador pro plus s 5 years ago it was perfect, the machine stood up to the challenges, but the reason for 3 stars is because of the after sales service when comes to parts and accessories where the cost is way too expensive. I live in Trinidad and Tobago where the economy is not like the usa or Europe, so i think the cost for parts customers should be given a special price. But overall its a monster of all steamers. Im thinking about buying the new portable steamer but again the price campare to a karacher steamer its way too expensive.

i love the machine but the delvery is a different story my skid plate was scratched up and i was charged for a coating product that i didnt get. other then that so far so good