Fortador Steamers USAReviews of fortador-usa.com

Equipment literally blew up after a $12k investment. Working through refund but getting hit with all the fees.

I’ve been a loyal customer of Fortador Steamers USA for over three years, investing more than $17k in their equipment for my detailing business. While I've generally been satisfied with their products, my recent experiences have been beyond frustrating. Two years ago, I had a similar issue with the hose on my steamer. Rather than spend $1000 on a replacement, I partially fixed it myself and continued using it, albeit in a janky condition. Recently, I decided to purchase a brand-new hose and steam gun, expecting better performance. Unfortunately, on the very first use, the new hose blew up in my hand, with steam leaking out from the buttons and wand head—even with the steam pressure set as low as possible. Despite my experience and careful use, my Fortador rep refused to replace the faulty hose and blamed me for the issue. After years of loyalty and significant investment, I expected better support and a resolution, especially for a clear product defect. This situation has left me extremely disappointed and questioning whether I should continue using Fortador products in the future. As a valued customer, I deserve better treatment and a company that stands behind its products.

As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.

Not setting realistic expectations as to what is coming with equipment or what you would need to separately! It happened twice! I ordered anyway. I lost business thinking that I could do a job but I didn't know what was needed to do the job. I told this company what I needed to use it for with no real assistance!

I purchased steamer and i have had nothing but problems sometimes it works sometimes it doesn't nothing but a headache big mistake purchasing it

I wanted an inner tube you sent a tire without an inner tube. My tire is fine

On January 8th 2021, I wired $11,299 to fortador usa I received the machine (fortador pro plus) on January 14th 2021. This comes with a one year warranty. From the get go I have had countless issues with the machine from fittings broken, to electric issues even when an electrician was called to be sure our electrical system had the voltage to help the machine start up. Aside from the absolute garabge craftsmanship of the machine, What bothers me the most is the customer service. Ive called yev multiple times and he was very aggressive from the start, even when I was sincerely asking for help he was super aggressive and non compliant. Today the machine sits in a hangar, drained of all fluids with no use. I am looking for a full refund and will continue to let people know to steer clear of this company and its products. I know I am not the only one with issues. There are many more who will step further. I also never received the kevlar coating kit or the oxi shampoo as stated on my receipt. When called to inform yev, he said "it must have fell out if the crate". This company is an absolute joke. I can only describe the machine and service i piaid $11,000 for as sleezy and the absolute worst. Invoice #639

I DO NOT RECOMMEND THIS MACHINE CUSTMER SERVICE SUCKS $450 touchscreen $560 PCB $1010 And send back short hose. Done …….This is a copy and paste from his thread on how much a touch screen would cost 🤔 ….. if u go to the website you’ll see the price is 350 why he has 450 🤔…… That Levy guy gives Fortador a bad name …. The customer service is horrible he’s very aggressive when he talks to you. I spent over 18,000 dollars CASH between my 2020 Pro Max and Cargo Glider I RAN THIS MACHINE FOR 10HRS AND SCREEN WENT BLANK. 🤬No way this was supposed to happen. He tried me with the extraction holes I buy the Pro Max and he sends me an 8ft hose and gave me a pice of 550.00 to purchase the 16 footer I didn’t send him one penny and told him I would write corporate and let them know how he’s diverting from what’s being advertised …. I’ll show u that thread in my next review. Anyway he sent me the 16 footer for FREE and then asked me to send the 8 footer back send back for what, so he can do the same thing to the next customer. The guy is not to be trusted…. I honestly believe the machine I purchased was refurbished and he sold to me as new. I say that because my machine had scratches and paint was scratched off. He told me that he would send the paint for me to paint it smh … he had the nerve to say quote (it’s just a scratch) I never got the paint. It’s been a year since ….