Form Health is the virtual medical weight loss clinic that provides individualized care from an ABOM-certified physician and CSOWM-certified Registered Dietitian. Learn more at formhealth.co.
Form Health (formhealth.co) has 804 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
formhealth.co
Website
formhealth.co
Category
Personal Care
Location
Boston, Massachusetts
Listed on Five Star Index
2026
About these reviews
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The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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So far I can say I love the fact that they have late appointment and it's all in the comfort of my home. We have tried two different medications because I didn't know what it was, I wanted to take, and I think I finally found the one. FDA approved Zepbound. At first my insurance didn't want to cover it but after a nice appeal I was approved. I also love the fact that I can pay for my subscription with my health savings card unlike other online programs which are cash only. I think this was heaven sent and i hope this is a health happy weight loss journey.
Response from Form HealthFeb 27, 2024
Hi- Thank you so much for sharing your FORM experience! We are so glad to hear that our program feels well suited for you, and look forward to continue helping you on your journey.
AG
Alicia G.
the first time i joined….
The first time i joined they helped me acheive a weight loss goal of 80lbs , i felt wonderful, i chose to quit while i was pregnant , worst decision i could have made , now im back to square one , looking forward to my old team to get back on track
Response from Form HealthFeb 23, 2024
We appreciate you sharing your journey with us. Thank you for your review and we look forward to continue working with you!
CP
C P.
I am disappointed with this company and…
I am disappointed with this company and frustrated as I have signed up January 8th and still have not heard next steps as I have provided my medical records and ask if anything else is needed 8 days ago and still no response back.
Response from Form HealthFeb 23, 2024
Hi- We apologize for the challenges you’ve had communicating with our team as result of longer than typical wait times given high patient demand. We want to look into your matter to see how we can resolve it. A member of our team will be reaching out today to learn more about your experience and to see what we can do to further assist you.
SN
Stacey N.
Scam
I sign up 1/3 and was told I would get an appointment in March. I was just sent a message my membership was cancelled for inactivity. I haven't started anything as I am still waiting for my appointment. I requested a full refund and have yet to hear from them. When I call billing it goes to a voicemail and no one calls back. They tell you to use the chat in the app but it doesn't work. SCAM!!
Response from Form HealthFeb 21, 2024
Hi Stacey- We apologize for the inconvenience you’ve experienced given our current wait times and for the challenges you’ve had communicating with our team. Unfortunately our current response times are longer than typical given high patient demand. A member of our billing team will be reaching out today to see if there is anything we can do to further assist you.
UPDATE: Thank you for connecting with our billing team to discuss your situation in more detail. The conversation provided valuable insights and our product team is incorporating your feedback in future updates. Again, we apologize for any confusion and frustration that you experienced and we appreciate the opportunity to speak with you to improve our processes.
JH
Jean H.
Busy mom who has tried every plan out there
This is by far the best way I have ever lost weight. I have tried literally every plan out there and this is the one that I know will keep the weight off. First off, the accountability of needing to check in and step on the scale is something other plans don’t fully have. I have done other plans where you weigh in at a meeting weekly, but I could eat like garbage or not enough all week and then fake it to you make it on that scale. I’m a super busy mom with kids who play 2 sports each all year. Being able to have appointments in the afternoon via tele-health (sometimes while in the car waiting for my kids) makes access to appointments patient friendly. My entire team made a doable plan with achievable goals. There was no judgement and no hard core rules. I got good advice and I truly feel like my team gets me. When compared to past plans I’ve tried, I would be an over achiever and go hardcore with both diet and exercise. With this plan, I was told to only do things I would normally do a year from now when I’m the weight I want to be. Having that perspective is really what I think has made the difference. Plus, I eat real food that I enjoy and my family likes as well. Eating bars and other packaged meals is super expensive and not sustainable. My dietician has given me a lot of advice on meal prep and increasing my protein and I’m never hungry. I have lost 26 lbs so far in about 2.5 months. (And it was during the holidays!) I feel more energetic and I’m actually eating more than I used to. The literature you’re given in the app helps with planning meals and finding foods I like. I can’t say enough about this program. I share all my newfound knowledge and successful tips with anyone willing to listen who may be looking to get healthy too. I 100% recommend this plan to anyone looking to get healthy and lose weight.
Response from Form HealthFeb 20, 2024
Jean- this is incredible! Thank you so much for sharing your experience with FORM, we are delighted to hear of the progress that you have made. We wish you the very best as you continue on your journey.
PA
Pat
I signed up on 1-23-2023 no…
UPDATE 4-3-2024: Given an appointment for 4-2-2024 with Dr and 4-3-2024 with dietitian., HOWEVER, they were unable to see me because they were not licensed in the state I was sitting in at the appointment time. Absolutely not told this, and again no appointments available to reschedule. I did inform them I could be in one of 2 states, to get an appointment earlier, just tell me which one.
I signed up on 1-23-2023 no appointments until June , I had recent labs/primary/endo doctor records, RX for Mounjaro. I joined this service because of the continual shortages and in case of any insurance issues, my endo is not good at PA’s. I uploaded records as requested to get an early appointment, crickets from this company, on this, only to get an email over the weekend to upload this all over again. Only able to book an appointment with a dietitian again for June after not being able to book at all for the last month. They should not have taken on so many patients without the staff to accommodate, seems like a money grab.
Response from Form HealthFeb 20, 2024
Hi Pat- We apologize for the inconvenience you’ve experienced given our current wait times and for the challenges you’ve had communicating with our team. We want to look into your matter further to see how we resolve the issues you’ve experienced. We ask that you please email us at [email protected] so our team can address you concerns directly.
UPDATE: Thank you for connecting with our scheduling team to review your situation and identify opportunities to move your appointments up. You've also been added to our cancellation list and will be notified if any earlier appointments become available. We appreciate your patience as we diligently work to schedule patients with their FORM Care Team. We wish you all the best on your FORM journey.
MP
Mike P.
Would put negative star if possible
Would put negative star if possible. Signed up for their service on 2/15. Told there system had high volume and I would get to talk to a doctor in March?!?! That information would have been nice to know before I spent an hour filing in my medical history. I was able to go with another provider site and get a doctor the SAME day. Also the doctor emailed follow help, had great bedside manner and is local. Total night and day experience comparison.
Response from Form HealthFeb 20, 2024
Hi Mike- We apologize for any frustration or confusion you have experienced as a result of our longer than typical wait times due to high demand. We do mention the current wait times in our sign up quiz before signing up to ensure that patients are informed before proceeding with FORM. However, we acknowledge that there might be room for improvement and we will certainly take your feedback into consideration as we work to improve our services. We wish you all the best on your journey.
KE
Kelley
Terrible experience
Terrible experience. Paid $99 and I was totally unable to set an appointment or communicate with Form. Then I all of a sudden was able to set up appointments only to have them both cancelled on me days before they were to happen. I have tried to reach out in all ways only to get no response. I feel like they have taken my money and provided absolutely nothing in return.
Response from Form HealthFeb 13, 2024
Hi Kelley- Thank you for sharing your concerns. We apologize for any frustration and disappointment you’ve encountered from a lack of communication and the longer than typical appointments times due to high demand. Can you please email [email protected] so a member of our team can review your case and see how we can best assist you.