Form HealthReviews of formhealth.co

Providers are excellent and support is responsive and helpful but literally every renewal of what is intended as a continuing prescription is a total failure. I used Noom previously and never had to manually reorder or deal with problems getting my prescription - it was delivered to my door on a known schedule. I re ordered and my provider approved promptly and yet I’ve already missed one dose and have no idea when I’ll receive my prescription.

I HAVE to go through this app to get GLP's prescribed. It took over 2 months to get an appointment to see the Doctor, time my own Doctor could have had prescribed for me to be using the medication. Once I saw the doctor, I was not able to reschedule for a little over 6 weeks. My own Doctor would have seen me in 3 weeks so they can up me to the next level of dosage to start the journey to help my prediabetes. The initial dosage is apparently just to get your body used to taking this medication. So the big thing is they are understaffed and cannot "see" patients in a reasonable amount of time. Other than that, I guess I'm getting my meds. The Doctor I saw was nice and seems to know a lot about GLP's, that's positive. We will see how things go moving forward.

One of the most important facets of Form is to interface with the insurance company to make sure the medication is covered, but I’m having to call and make sure the medication is covered every time because the prior authorization wasn’t met or my health care renewal has a different form to send in, or some other issue. Roughly every other time I go to get the medication there is a problem. I’ve had to pay out of pocket for zepbound on several occasions due to insurance issues and it’s exhausting and expensive. A huge part of why I’m paying for Form is to take care of the insurance side and that’s just not happening. The zoom doctor visits have increasingly long wait times as well. I wouldn’t recommend the service for these reasons and am researching other providers for myself. After receiving the response from Form which is essentially contact the info email, I revised the stars from 3 to 2. This is because I have tried to connect with the company about this issue on several occasions. Their response to this review perfectly encapsulates the customer service you can expect from the company - offhand, rote, and unhelpful.

An unessesary middleman in delivering healthcare

I'm being billed for a service that was never provided, but I have to pay that bill to remain eligible for coverage. I've made multiple attempts to get this resolved, but there is no option to speak to a person... only email. I keep receiving the same cookie-cutter response that I'm responsible for co-pays. Nobody will even acknowledge the issue I'm raising.

So far I have not gotten much help at all. Very disappointed with this way of medical care. They always need my medical records from my personal doctors with whom I would rather be working face to face with. I do not trust working with doctors who have no idea who I am. I am not comfortable sharing my medical data over the internet with someone I have not seen in person.

I cannot get appointments in a timely manner. I’m supposed to to see the NP every 4 weeks and the doctor every 3 months. But my med schedule is off because I cannot get the appointment times I need so it is costing me more money in the long run

The medical care team keeps getting switched and there is no timely follow up