Form HealthReviews of formhealth.co

The primary reason for FormHealth, in my opinion, is to provide prescriptions for Zepbound or Mounjaro to Lilly. There is not enough attention given to expediting this very thing: prescription submission. It is unacceptable to wait 72 hrs for an answer about a prescription when the drug — if prescribed — must arrive by delivery requiring another 48-72 hours. In the best case, it is a 6-day wait for a 28-day supply. That means that a refill request should be in process sooner than a week before; that is week 2.5 in a 4-week supply. I suffered a 10-day delay recently; I had to call Lilly Direct 5 times: they had no prescription; it hadn’t been approved; it was ‘in process’ — for 5 days?! I was leaving on vacation; my doctor knew this from weeks before. No Rx was submitted. I sent a text to the MD asking for it; that msg was sent immediately to one of your ‘agents’ — my doctor never responded — who unhelpfully gave me contact info for Photon. Of course they don’t write prescriptions, they had none; my doctor was on vacation. I had already discussed with her this 5-week period. The covering MD didn’t know my history, wrote for one 4-week supply. This started processing after another mandatory 72 hour review. I needed 2 refills to cover 5 weeks. I needed another prescription; another MD message text, another Photon referral; another LillyDirect call. In this one, a warning that I would not get another early fill for a full year: limited to 2 times in 365 days. This will not fit my life, and in my opinion is irrational & incomprehensible. Tirzepatide (Zepbound) is a maintenance medication similar to hypertension. It is not a Schedule II narcotic. I am a retired hospital pharmacist and I will not restrict travel plans to New Zealand in 5 months; to Japan 4 months after that. I will begin saving overfill in used vials as possible emergency back-up caused by FormHealth delays which will subject me to some level of risk in reuse. I will definitely seek out another more reliable provider so that I can travel and maintain my health. There will be many others just like me. FormHealth should properly address these issues: prioritize prompt prescription submission, knowledgeable people who can remedy obstructions and most of all facilitate; it would do well to rethink the basis of its existence, the purpose of these medications and align it with refill policies. Zepbound is not fentanyl. Educate personnel about what needing a prescription means. Photon does not write prescriptions. I was sent to them every single time I texted I needed one…. follow up: I read your response for thoughtful action. I want you to also know this: that I am presently in France in the 2nd week of my 5 week vacation (after finally getting the 2 x 28-day refills I needed). And today — today(!!), ~2.5 weeks after receiving the last of my 2 refills in 365 days vacation rule — I got a text message from Lilly: that my next refill is ready for approval. What? I have 2 refills, 8 weeks worth on hand. Isn’t that somewhere in your records when I was questioned with dates, vials remaining on my 5th call to Lilly Direct?? That Lilly now has another 28-day refill immediately waiting for my approval when it just delivered a 56-day supply? If I were a drug addict, hallelujah! More drug to abuse. But this is a serious maintenance medication; I’m keeping track; I don’t need a refill. FormHealth needs serious attention here; why are you approving another refill?? This reflects sloppy, chaotic operations and frankly, makes the vacation rule look absolutely ludicrous. Is this what you’re encouraging? That If I were home, to get that next refill to squirrel away for my New Zealand or Japan trips? I can’t. I’m on vacation and you’re not paying any attention.

The Form Health approach is a holistic care plan that employs boarded medical professionals and registered dietitians. It is comprehensive and thorough. In addition their integration with Medicare has been easy from the patient point of view. I am extremely satisfied with the level of service, the speed of service, and the cost.

Form Health, I am lodging a formal complaint regarding your failure to provide my prescribed GLP-1 medication. Despite clearing prior authorization and meeting expedited exception criteria, my care is stalled. Your onboarding is incompetent, and multiple staff have failed to provide promised updates. Release my medication immediately. If not resolved by tomorrow, I will escalate to my HR and regulators.

I signed up and was denied participation. They said I was ineligible based on my medical records. I never had a visit, but my insurance was billed for a telehealth appointment. They are charging for a service they did not complete.

It’s been a week working with these folks and I haven’t made any progress on getting the medical help I need

I wanted to like Form Health so badly, but my experience was frustrating from the start. My initial appointments with both the doctor and nutritionist were overbooked and required weeks of waiting. The bigger issue came after Form Health supposedly screened my insurance. Once billing began, the claim was rejected, and I was then told I would need to pay $149/month for a new subscription I had not been clearly told about. What bothered me most was that Form Health refused to take responsibility for the insurance oversight, despite the fact that I relied on their screening process before moving forward. Based on my experience, this is not a company I would trust again during a weight loss journey.

The enrollment team has been somewhat unresponsive, often taking several days to reply. When they do respond, the messages are quite brief and do not include polite phrasing such as “please,” which has been a bit disappointing.

I purchased your GLP-1 membership two months ago, and to this day, I have not received a refund—which I requested because of your terms and conditions, and because you never respond to emails. The lack of customer service is unbelievable. I have messages from them saying they would call me, but they never do.