Deanna
When I reach out with a question it…
When I reach out with a question it takes several times going back and forth to get a clear answer and throughout that time it is rare that I communicate with the same person more than once. This is frustrating. In addition I have had non doctoral staff answer my dosage question incorrectly. While a doctor did get on to the next reply to correct it the non doctoral staff should never have answered that question they should have forwarded it on to a doctor.
Response from hersMar 6, 2025
Hi Deanna, We're sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon.