Kristen H.
Complete bait and switch with this…
Complete bait and switch with this company. I purchased a 12 month subscription of GLP-1 medication. Before completing this purchase, I made sure if I needed to increase my dosage it would be covered in the $2400+. The CS rep stated it would be I just needed to contact them to get my dose upped. When I needed to increase my dose due to a plateau they wanted to charge me another $1300+ so the pharmacy could put me on a higher strength of meds. I work in the medical field and this seemed suspicious. I took my medication to our local compounding pharmacy and they verified NO new meds were needed, I just needed to increase the units of my current prescription. Once I confronted the doctor with this information, they were singing a different tune. I continued using the medication I already had on hand (4.5 vials) and cancelled my subscription and requested a refund. I should have received a refund of around $1200 since I only received 6 of my 12 vials of meds. However, they only refunded me as if I signed up for a 6 month membership which raised the cost of the medication. NO I signed up for a 12 month membership, it's not my fault your company wanted to charge me more for a higher dose even after I verified it wouldn't change the cost of meds. IF YOU ARE LOOKING FOR A BAIT AND SWITCH COMPANY TO CHEAT YOU OUT OF MONEY....HERS IS FOR YOU!!
Response from hersApr 12, 2025
Hi Kristen, We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team

