Amanda C.
I paid for 6 months in advance and was…
I paid for 6 months in advance and was very surprised to see I was being charged a monthly fee. As far as I could see and understand paying the way I did, I should not have had a monthly fee. That was very disappointing and led me to cancel even though I felt there service was excellent.
Response from hersApr 25, 2025
Hi Amanda, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.

