Vale R.
Wrong dosage and terrible costumer service
I purchased a 3-month prescription and then received another 3-month prescription. When the second batch arrived, the dosage was incorrect. After contacting customer service, I was provided with a new dose—but it only covered two months, because with hers, you can’t inject more than 60ml. They then suggested I switch to Wegovy. When I requested a partial refund for the unused portion, I was told the final month was a ‘maintenance dose.’ Not only did they send the wrong dose, but now they’re claiming it was a maintenance dose without even checking whether I’m satisfied with the treatment—which I’m not.
Response from hersMay 27, 2025
Hi there, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.

