Amanda B.
Overall great experience
Easy to order from, clear instructions, tangible results
Response from hersJun 12, 2025
Hi Amanda, Thanks so much for sharing your experience with us! If you need anything, we’re here to help you in any way we can!

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Excellent
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10,416 approved reviews, newest moderated first
Amanda B.
Easy to order from, clear instructions, tangible results
Response from hersJun 12, 2025
Hi Amanda, Thanks so much for sharing your experience with us! If you need anything, we’re here to help you in any way we can!
Serafina
The plan is well-explained and easy to follow.
Response from hersJun 12, 2025
Hi there, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
Jill K.
No evidence of it doing anything
Response from hersJun 12, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Misty R.
This was my first time signing up. I was getting my GLp1 from a Dr. that was becoming to expensive. I saw HERS was only $165 Monthly. So I went ahead and signed up. Little did I know, its not a monthly charge, its the whole 12 months $1,980 was charged to my card this morning. Then when calling them and asking about this, they just said we apologize, we have refunded you the second 6 months which is $990 but I wont see it until 5-7 days. They just told me that when signing up they give you a plan and ask for confirmation before hand. I quote " Please confirm with us on how you would like to proceed and we’ll get that taken care of. Feel free to send any questions." End Quote. This was just messaged to me this morning I only noticed it after an email that my card was charged me the $1,980, I didn't have a chance to respond. They also don't pay attention to the questions you answer before hand. I am already on a GLP 1 and on 25 units. Why are they starting me out on only 8 units of the same thing I was taking? The first impression of a business is the most important and I feel like I have been lied to and their policy is not clear when signing up. I understood that I would be charged $165 a month and someone would reach out after reviewing my information. Since the medication was supposedly sent to the facility today they cant cancel my order. This is bad business and they don't seem to care about their clients. I will not refer them or use them in the future. I am still out $990.00. What if I didn't have this in my account? I am stuck with the first 6 months, using a company that was unclear from the get go and under medicated.
Response from hersJun 12, 2025
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team
Betsy N.
It seemed as if it took a long time to go through whole process. I was told at first that I wasn’t eligible; however I think that was due to a misunderstanding. I haven’t really much of a difference yet but it’s still early in this process and I realize it’s going to take a few months.
Response from hersJun 10, 2025
Hey, We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
Dulce V.
It is very difficult to find someone that can answer my questions without giving me the run around. I tried for weeks to re-subscribe with a new medication but it was near impossible. The automated customer service kept directing me to order more of a previous medication from my previous subscription. I finally sent a very angry message that showed my frustration and only then was i able to get my medication updated and prescribed. It wasn't long after that was successfully put through that i got it in the mail.
Response from hersJun 10, 2025
Hey, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
Jackie M.
Have seen no results from either of the products I have tried.
Response from hersJun 12, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Lisa M.
Starting Week 5 and hers has been everything I hoped for. Easy to use, directions are clear, reminders are beneficial...hers is money well spent!
Response from hersJun 10, 2025
Hey, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team