Erin T.
Questionable Medical Support
I am disappointed with my "care team." I asked several questions about the medication I'm on, and the person who answered me (very quickly, which was great!) was NOT a medical professional, but a "coach" who dodged around my questions and told me to wait. When I responded that waiting didn't seem like the right answer, she asked if I thought another treatment might be right for me..... which is one of the questions I was trying to ask in the first place! Of course I don't know the answer to that - I am not a doctor, which is why I went to the app to ask for help. Finally, I had to just ask how can I get in touch with one of the doctors and she said she'd put me in touch with someone. That was several hours ago now, and I have yet to hear from someone. (I recognize that it's Saturday and the average response time is listed as 4 hours, which means sometimes it takes longer than that, so I am still waiting very patiently.) While I appreciate this person recognized she was not qualified to answer my medical questions and did not attempt to do so, I am frustrated that she brushed them off instead of passing me on to a medical professional right then. That does not seem like a great policy, and left me, not just disappointed and frustrated, but also quite worried that I've made a big mistake in trusting this company with my health.
Response from hersJun 20, 2025
Hey, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. We have followed up with you via email and look forward to your response. The Hims & Hers Team

