Libby B.
Customer service is non existent
Customer service is non existent. They charged my card within 5 hours of sign up and when I reached out to my doctor for further explanation of my dose I usage I got no response. I continued to reach out and after about 24 hours I decided to cancel my subscription. When I tried to cancel I was told that my shipment was already sent and next time please contact them within 48 of my next shipment to cancel. I had not even been a customer for 48 hours! There is no way to contact customer support other then thru their messages app and no one responds. I have been a subscriber for less then 48 hours and this has been the worst experience with any online service I have ever had. How are they still in business?
Response from hersJun 20, 2025
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team