Debby S.
Very poor response from a company providing medication.
I had questions and they answers I received were nothing to do with my questions. They just kept sending me script of their standard information that was already on the website. Each time I had a question, I'd have to ask several times only to have them repeat the unrelated "answers" to questions I didn't ask. Never got a call back when my call would finally go through but could only leave a message. 16 weeks into the program I got medication dosage and instructions for a first time user and apparently they considered the replacement my last prescription fulfilled because I never got another dose after the replacement of the inaccurate one, and no response when I asked to have the final dose sent. I never lost any weight after the 3rd month of medication and never got an answer to my questioning why. I also did not receive any instructions on tapering off medication so I didn't gain any weight back.
Response from hersSep 9, 2026
Hi Debby, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team

